Zagami Contracts with Beyond Recognition

Back in September, we did a story on an innovative classification and full-text indexing operation out of Tennessee called BeyondRecognition. Basically, its claim to fame was having successfully indexed 2.3 billion images that were given to it in boxes full of CDs and DVDs with little-to-no indexing information attached to them. BR used some glyph scraping and matching and threw some other semantic type understanding into the mix and successfully completed the project.

BR has productized its technology and is marketing it to the legal space, for help with discovery, as well as anyone else that requires classification and grouping of large volumes of documents. BR also can incorporate innovative data extraction techniques.

BeyondRecognition recently announced that is has signed on former AIIM and TAWPI Chair Bob Zagami as a member of its Advisory Board. Zagami is a veteran of the document conversion services market, most recently serving as an executive with DataBank IMX. For BeyondRecognition, Zagami will act as an authorized sales agent for BR with the intent to focus on large-scale document management processes for Fortune 500 companies. Read the complete press release.

Some News Updates From the Past Week.

Been a little slow on the blog posts, as I've been working on other things, and it's been a bit slow for earth-shattering news, but there have been several interesting stories that have moved in our industry.

Here's a peek at a few of them:

• Oce Business Services has opened a new document conversion service bureau facility in Salt Lake City. We're supposed to talk tomorrow to get some more details for an article in next week's issue of DIR, but we do know that it's set up to run 24/7 and handle up to 10 million pages per month. Also, one of the services being offered is invoice capture. This comes on the heels on a Digital Mail service OBS has launched for its mailroom customers.  Ironically, digital mailroom and invoice capture were two of the specialties of the Document Technologies business that Oce sold to Captaris in late 2007, which was later bought by Open Text.
• Including maintenance and professional services Kofax signed a $2.7 million deal with a U.K.-based public health services organization.  "The organization, an existing customer, will use additional Kofax software to capture, extract and perfect data from hundreds of millions of medical forms and related documents received annually. The resulting data will then be exported to the organization’s mainstream data processing applications for adjudication and payment." So, it sounds like an insurance application to us.
• Open Text has launched some mobile ECM stuff. This makes perfect sense, as everyone seems to be now using their Smart Phones for everything - especially the up and coming generation. I think Open Text is taking the right approach in the release when it suggests that smart phones are taking the place of laptops. One of the applications being addressed is invoice processing, which I assume means the approval process - a concept originally introduced by Cardiff. It's something Mark Seamans showed to me a couple years back. Made sense, but was a little ahead of its time then, especially coming from Cardiff, which I'm not sure had the install base to support that feature. Open Text, through its SAP partnership, certainly has some Global 2000 organizations that could take advantage of it.
• Finally, Maryland-based service bureau and SI QAI got together with recognition engine specialist A2iA to come up with a capture application for reading cursive on H1N1 forms. Here's the case study.

That's all for now.

Ralph

Lason Spin-Off Acquired by DTI

Active Data Services, which spun out of Lason in 2002 via a management buyout, has been acquired by Scranton, PA-based Diversified Information Technologies (DIT). DIT is a $35 million service bureau with scnaning, data capture, and records management offerings. Active Data Services is a Raleigh-Durham-based entity with a combination of document input and output services, and a speciality in the healthcare vertical. It is run by former Lason employee Ken Eller. Its 2008 revenue was reportedly $15 million.

ACS Q4

There has been a lot of talk about how outsourcing/BPO services will benefit in a down economy as businesses look to cut costs by hiring other people to perform their non-core functions. Document management is, of course, one of the functions. In our last issue, we did a pretty extensive story on document management outsourcing specialist DataBank IMX. Databank CEO Dick Aschman explained how the down economy has been a bit of a mixed blessing - as business are certainly willing to outsource more, but that some of Databank's current customers had reduced volumes due to a fewer number of transactions. ACS' year-end/fourth quarter results would seem to confirm this, as they report a record amount of revenue coming from new contracts, but only a 6% growth overall. Now, granted a 6% overall growth is nothing to scoff at from a multi-billion company like ACS, but I'm guessing their overall growth figures would have been higher in a normal economy.

Any thoughts.

ACS--Vertical Focus Success

Affiliated Computer Services became one of the leaders in outsourced data capture by understanding that to utilized document imaging to its fullest potential, it needs to be thought of as a piece of vertical solution and not an end in itself. I think our industry still struggles sometimes to get this right today. Here's an example of ACS discussing a large outsourcing contract they won, where it appears imaging will be a very important part of the services provided -but it's never mentioned in the press release. Rather, the focus is on the business process of helping the state of Texas find these property owners. And from some of the vendors we talk to, whose technology is licensed by ACS, it sounds like they have some pretty top notch imaging technology. They just realize, to be really successful, you have to remember it's an enabler, not an end in iteself.

ACS Moving more personnel offshore

Interesting story here about Dallas-based outsourcing giant ACS wanting to more 50% of its personnel to offshore locations. At the end of last year, about 32% of ACS's 63,000 employees were offshore.

Lason Update- Monroe sentenced

It appears the former Chairman and CEO has gotten his come-uppance as well. As to the matter of this $20 million in restitution, where does that come from and who does it go to?

ACS Sale

More on this private equity investment stuff. Somewhat related to this, I get a lot of question asking how big the image outsourcing market is. Does anyone have any idea. My best guess is $4-5 billion annually.

ACS Going Private

ACS is the latest oursourcer to go private. Seems to be some sort of trend. First Lason, then SourceCorp, then the biggest one of them all. I can understand that Lason was in dire straits and SourceCorp, was exactly blowing the market out of the water, but ACS has been pretty darn successful on the public market over the past five years. What's the motivation for going private? I read the same thing about another technology-driven industry recently - that a lot of the pubic companies were expected to go private. Is is that the market is so volitile right now?

Oh yes, speaking of Lason, it was recently acquired by an Indian BPO specialist.