Wednesday, July 08, 2009
ACS--Vertical Focus Success
Affiliated Computer Services became one of the leaders in outsourced data capture by understanding that to utilized document imaging to its fullest potential, it needs to be thought of as a piece of vertical solution and not an end in itself. I think our industry still struggles sometimes to get this right today. Here's an example of ACS discussing a large outsourcing contract they won, where it appears imaging will be a very important part of the services provided -but it's never mentioned in the press release. Rather, the focus is on the business process of helping the state of Texas find these property owners. And from some of the vendors we talk to, whose technology is licensed by ACS, it sounds like they have some pretty top notch imaging technology. They just realize, to be really successful, you have to remember it's an enabler, not an end in iteself.