ACS--Vertical Focus Success

Affiliated Computer Services became one of the leaders in outsourced data capture by understanding that to utilized document imaging to its fullest potential, it needs to be thought of as a piece of vertical solution and not an end in itself. I think our industry still struggles sometimes to get this right today. Here's an example of ACS discussing a large outsourcing contract they won, where it appears imaging will be a very important part of the services provided -but it's never mentioned in the press release. Rather, the focus is on the business process of helping the state of Texas find these property owners. And from some of the vendors we talk to, whose technology is licensed by ACS, it sounds like they have some pretty top notch imaging technology. They just realize, to be really successful, you have to remember it's an enabler, not an end in iteself.

Consumers Favor Going Green

Interesting results of a survey on consumers perceptions of "going green"mainly dealing with their printing habits. One of the things that makes the press release so interesting is the fact that it is sponsored by Lexmark but seems to encourage less printing. I guess that gives it credibility, because it's probably not in Lexmark's interest to encourage less printing. Clearly, there is a consumer interest in doing less printing, which bodes well for the document imaging industry. We're assuming of course that this desire go "go greener" spills over into the corporate world, where imaging vendors have always made their money. Of course, in the corporate world, ROI typically trumps environmental concerns, but introducing environmental concerns as a factor when an imaging system is on the table can't hurt.

Ralph

Monetizing Facebook

Here's an interesting article about plans to monetize the current most popular Web 2.0 social networking site. These social networking (and I guess professional networking) sites are fascinating. I, even being the media mogul that I am (snarky laugh), still don't have a full handle on them, but they definitely seem pretty important going forward, as everybody is starting to leverage them. They're kind of like an on-line multi-media document.

Ralph

Hyland Pushes Further into EMR

With $20 billion in federal stimulus money earmarked toward hospitals that can prove they are using eletrononic healthcare record (EHR, which seems to be the new acronym replacing EMR- electronic medical records) in a meaningful fashion, document imaging and mangement vendors having been trying to figure out how to get a slice of that pie. Hyland Software, which already has a fairly successful healthcare business, focsued mainly on automating back-office/financial administration at providers, has made an acquisition designed to move it deeper into this market. Yesterday evening, Hyland announced it had acquired Salem, NH-based Valco Systems. Quite frankly, we're not certain what Valco brings to the table that Hyland doesn't already have, aside from some more vertical expertise in a potentially burgeoning market. But, then again, when the majority of Hyland's stock was acquired by the investment firm Thoma, Cressey, Bravo, the Cleveland-area based ISV announced an aquisition strategy of acquiring market share. Presumably this is what they have done with Valco.

Related to this acquisition, it still remains somewhat of a question how much the stimulus package will drive growth in our industry. It's my opinion that it will be significant, as I've always believed EHR was a great opporunity for our industry-even before the stimulus. I mean, a standardized accessible eletronic record is too much of a benefit to healthcare providers to pass up, isn't it? They've pretty much managed to pass it up for over 10 years now, but at some point, they have to get smart, don't they? If this stimulus package helps them get there, all the better.

Here's an interesting article that discusses some of the hurdles that have prevented EHR from being adopted enmasse so far, and some of the hurdles it is still facing -even with the stimulus money.

The bottom like is that I hope universal EHR happens, as I have always thought it would -just for the sake of better healthcare service, not to mention the growth it could bring to our industry. Maybe the stimulus package will help it happen a bit sooner rather than later - although there are still obviously many hurdles to clear.

Ralph

Fingerprint card scanning project

It appears Lockheed has one a $47 million contract with the FBI to convert fingerprint cards and other types of records to a digital format. A couple years ago at AIIM, we saw a demo of a 600 dpi version of BancTec's high-speed scanner, which, as they are listed as a Lockheed partner on the contract, we'll assume is being used here. At the show, BancTec told us they had interst from some people in just this type of applicaiton...

Legal Depts. Cutting Costs

Here's a press release about a survey that talks about the pressure that corporate legal depts. are under to cut costs. You can get a copy of the complete survey through a link at the bottom, and we hope to see it and check it out more fully this week. But, it promises "an overview of the strategies, systems and management tools that law departments for U.S. organizations are using to cope with current economic challenges." Just curious if any of these strategies involve improved records management, which should cut down on e-discovery outlay. We'll have an article on that in this week's edition of DIR.

Also, here's an interesting press release about ColorTrac providing multiple 40-inch wide-format scanners to the Lebanese government for scanning election results. We've never heard of the use of WF scanners in elections and have put in an e-mail to ColorTrac asking about the logistics behind the scanner choice.

Ballmer to Keynote SharePoint Conference

Microsoft's SharePoint Conference 2009 is shaping up to be a pretty big event. It's scheduled for Oct. 19-22 at the Mandalay Bay Convention Center in Vegas. Steve Ballmer, Microsoft's CEO, has been announced as the keynote speaker. EMC, Open Text, and KnowledgeLake all are sponsors, along with people like Hitachi, CA, Quest, and others. Exhibitors include the sponsors, as well as, Adlib, AtalaSoft, Canon, eCopy, GoScan, Hyland, KeyMark, Laserfiche, SpringCM and others.

Could be a fun event. Microsoft is promising to preview the next version of SharePoint, 2010, as well as discuss real-world implementaitons of the current, 2007 version. The 2008 conference was held in Seattle (the same week as AIIM 2008) and we heard mostly positive reviews. We're not exactly sure why Microsoft waited a year and a half to hold another conference, but maybe it has something to do with the move to Vegas. One thing is for sure, Microsoft seems firmly committed the ECM industry and most everybody we talk to seems to be embracing them - but certainly not conceding the market to them, because, as well all know, SharePoint certainly isn't an imaging solution - although it can be used as a platform for image management.

Ralph

TIBCO posts good profit

TIBCO, the enterprise application integration specialist that purchased BPM provider Staffware a few years back, recently announced its second-quarter results. Despite almost a 5% drop in revenue, TIBCO increased its operating profit by 56%. "We are managing our business tightly during the downturn and focused on delivering strong returns, as shown by a 40% annual growth in non-GAAP EPS through the first half of the year," said Vivek Ranadiv, TIBCO's chairman and CEO.

Just thought this was interesting and it may show two things:
1. The economy is stabilizing.
2. Businesses are learning how to operate under adjusted conditions.

TIBCO stock is up almost 10% since Tuesday.

Ralph

eWeek Enterprise Apps in the Future

Number seven on this list is pretty cool. It's kind of a tongue-in-cheek look (I think) at some prospective enterprise applications of the future.

Ralph