Study Says Consumers Place

Mitek, the document recognition specialist that has transitioned its focus to check capture - and now mobile check capture - over the past couple years, is touting the results of a recent independent study that cited mobile check capture as the most compelling mobile banking feature that would influence a consumer to switch primary banks.

From a press release: "Accorindg to the study, which was conducted by Mercatus LLC, a financial services strategy firm in Boston, in response to the question, 'What are the most important features of mobile banking that would cause you to switch primary banks,' 43 percent of consumers interested in mobile banking cited mobile check deposit, according to the study, which was completed in May and previewed last week at the Mobile Banking and Emerging Applications Summit in New Orleans. Paying bills and checking account balances via mobile devices ranked second, both with 28 percent."

Mitek's stock value has increased significantly with the rise in visibility of mobile check capture. Mitek's shares are now trading arounnd $6 per share, after trading for well below $1 less than a year ago. At last check, the San Diego-based ISV, which was on pace for less than $10 million in sales through the first six months of its fiscal 2011, had a market cap of $143 million.

Kofax Partners with Pegaystems

Irvine, CA-based document capture software leader Kofax has signed a "technology and marketing alliance" with Pegasystems, a leading BPM software provider. I view BPM as the next generation of automated workflow, a pillar on which the document imaging industry was founded. BPM brings non-document related processes into the automation picture, taking what we've known as workflow to the next level. Kofax's capture technology can be used to pull paper documents, as well as e-mails and other electronic documents, into BPM applications.

As I've said before, I think IDR (intelligent document recognition)-driven capture and BPM are the two hottest potential growth areas related to our space - as SharePoint squeezes the repository and search and retrieval players - so I applaud this alliance between two leaders in their respective spaces.

Ricoh Launches MDS Tour

At last week's Convergence conference for its dealer channel, Ricoh spent a good bit of time discussing its new initiatives in the area of managed document services. MDS is clearly an area of focus for the Japanese MFP manufacturer, and it recently announced a $300 million investment in its MDS architecture. We'll have more on this in next week's premium issue.

Today, Ricoh announced "a multi-city U.S. tour designed to show companies how to improve their bottom line through effective information and document management. The events will discuss the challenges companies face in meeting their cost reduction, productivity and sustainability goals as well as showcase Ricoh’s Managed Document Services (MDS) approach."

The tour starts next week, on Thursday, June 9, in Chicago, and has about a dozen stops scheduled through March of next year. For more info, go to http://www.ricohandu.com/.

Cranel Partner Event

Over here in Columbus for a couple days at value-added distributor Cranel's annual North American Executive Partner Event. I was invited to give one of the keynotes and discussed "How not to Choke on Your Alphabet Soup:  Your guide to successfully navigating emerging trends in the areas of MPS, IDR, and BPM," which I consider to be three of the most important acronyms facing our VAR community. I think about 80 VAR representatives in all will be attending the event. Talk seemed to be well received, even if no one in the room could come up with the answer to the question of what IDR stands for. That just gives you a little idea of the disconnect between the vendor and VAR communities.

I received some good feedback on my talk, especially from one gentleman who is the president of a copier dealer brokerage that is transitioning to "document solutions." He explained to me some of the difficulties that copier dealers have with the up front investments and long sales cycles associated with taking on a document management practice. He was lucky in picking up a salesperson with several established accounts that he brought over from his former employers, so he hit the ground running.

Chad Stigall, a product marketing manager for Cranel, spoke before me. His focus was SharePoint (which is also part of my focus as well). His comment about VARs needing a SharePoint strategy, even if they don't necessarily build SharePoint imaging solutions, struck me as especially poignant.

Kofax Acqires Atalasoft

In an effort to further expand its enterprise capture capabilities, Kofax has acquired Easthampton, MA-based SDK ISV Atalasoft. Atalasoft is a .NET imaging SDK specialist that has some innovative zero-footprint, browser-based technology.

The press release provides some insights into how Atalasoft's technology will be utilized in Kofax's KTM capture software: "Using a mortgage application process as an example, most lenders allow prospective borrowers to apply for mortgages via traditional, paper based processes or online via portal and internet browser based applications. Applicants using the latter approach still have to provide paper copies of documents evidencing their proof of identity, income and other supporting information to the lender for processing. Capture enabling these web applications will allow applicants to easily scan those paper documents and submit all information electronically."

Atalasoft was founded in 2002 and for 2010 reported revenues of $3.6 million, an EBITA of $1.0 million. It lists some 2,500 users of its SDK. Its business compares favorably to the Pixel Translations scanning and capture tools business that Kofax CEO Reynolds Bish ran while at Captiva.

Bill Bither, Atalasoft's founder and CEO, said he will continue as GM of the operation. He will also be receiving a good portion of the close to $10 million Kofax is paying for Atalasoft.

In the wake of its sale of its hardware distribution business, Kofax has been on the hunt for acquisitions. This is just a small (but very strategic) one, so we expect more to follow.

EMC Partners with Box

Probably should have seen this coming, ever since former EMC Chief Marketing Officer Whitney Tidmarsh was named the general manager at Box.Net. Last week, at EMC World, EMC and Box.Net announced a partnership. According to the press release, "EMC is working with Box to deliver integrated content management in the cloud."

I think this paragraph from the press release best describes what the partnership could accomplish: "The Post PC era gives birth to the 'new user,' who interacts with information from a variety of sources, across a multitude of devices, and considers Microsoft applications as part of the experience, not the driver. Integrating Box's cloud layer and user-friendly interface with EMC Documentum delivers the new mobile and external collaboration capabilities required for businesses to make better, faster decisions. These cloud-enabled joint solutions strike the right balance in giving users easy-to-use tools for accessing information regardless of device, with the control IT expects for capturing, managing, processing and preserving content."

Basically, at the AIIM show this year, where Box made a big splash, it received high marks for its user interface, but the ECM-savvy AIIM crowd was not at all impressed with Box's traditional content management capabilities. Hence, the marriage with Documentum. Good stuff I think.

Autonomy Acquires Iron Mountain Digital Assets

I'm not sure why this is a good move for Iron Mountain aside from the fact that it generates some cash. According to a press release, Autonomy has agreed to pay $380 million in cash for a business with a run rate of $130-$140 million that includes "selected key assets of Iron Mountain's digital division including archiving, eDiscovery and online backup." I'm assuming this includes Iron Mountain's growing document scanning business, which was certainly integrated with the e-discovery business.

I like the deal for Autonomy and have echoed the setiments of CEO Dr. Mike Lynch in the past: ""In 2007 we correctly predicted the merging of regulatory archiving and search, and we believe we are now seeing the next phase where the convergence of regulatory archiving, back-up and data restoration with operational processing of data in the cloud is coming to pass." - A lot of my view was formed by conversations with Dr. Johannes Scholtes, the CEO of Zylab, another vendor with a focus on search, so I guess it would make sense that I agree with Autonomy's strategy.

Apparently, Iron Mountain felt it couldn't compete in the emerging cloud-based storage market.

Quest Buys RemoteScan

In addition to the more publicized Nuance acquisition of Equitrac, there was another smaller, but still somewhat intriguing acquisition recently in the document imaging industry. Quest Software, which appears to be an approximately $800 software and services roll-up, recently bought RemoteScan.

I did a story on RemoteScan a few years back, and at the time, they had a pretty unique product for enabling scanning in Citrix environments, where it is hard to work with conventional scanning deployments and drivers. [Go to page six on the link.]

From the note I received from the RemoteScan/Quest management team: "Quest is thrilled to add RemoteScan’s innovative products to its growing desktop virtualization business. Quest vWorkspace is already one of the industry’s leading virtual desktop management solutions, and RemoteScan’s products make for a natural addition. As you know, seamlessly connecting and managing peripheral devices for local and remotely connected users is a critical element in virtual desktop environments."

Nuance Buys Equitrac

As you probably saw, yesterday, Boston-area recognition specialist Nuance agreed to acquire print management ISV Equitrac. Kind of a cool deal on several fronts. First off, eCopy, which was acquired by Nuance in 2009 has a long-time partnership with Equitrac. The Equitrac Connector for tracking scanning for billing purposes in law firms, has traditionally been the most used of eCopy's third-party integrations. So, there is a natural connection there.

Robert Weideman, the GM of Nuance Document Imaging, who did most of the talking during the analyst conference discussing the deal, talked about the strength of both companies' desktop technologies. Of course, Nuance has its PaperPort, PDF, and OCR desktop apps that are either market leader or in the case of PDF, second. I'm not as familiar with Equitrac, but assume they have some sort of desktop print management application. And that's where it really starts to get interesting.

I came across an IDC report on Equitrac from 2006 and it said something about Equitrac expanding outside of  the cost-billback market and into the area of helping customers realize savings through print management. If that is indeed the case, the puts Equitrac's technology squarely in emerging managed print services (MPS) space, an area Nuance really wants to play in as well.  

I'll admit, it's kind of hard for me to think of the current offerings of Equitrac and Nuance as being a complete MPS offering, but I also had an interesting conversation earlier this week with  Doug Johnson of cloud-based MPS pioneer  Supplies Network. Basically, he brought up that only a relatively small percentage of organizations who say they are offering MPS are really delivering an advanced MPS solution. Most people are just offering pieces of MPS and calling it MPS. From that perspective, Nuance now certainly has two pretty important pieces. 

Michael Rich, president and CEO of Equitrac, who was also on the conference call, said something along the lines of  "Both Equitrac and Nuance have a  very substantial,  large install base of global clients. Those companies are looking for solutions in area of MPS. We have many opportunities to build on that strong base, and we already have a very broad value proposition that covers a lot of what customers want to do."


I think that makes sense and immediately entrenches Nuance as player in the MPS market.

DocuWare Reports Strong 2010

The DocuWare Group, a German-based ISV with a strong North American presence, recently announced a 19% growth in revenue for 2010. The brought the company, which specializes in document image management applications to 14.3 million Euros on annual revenue, the equivalent of more than $21 million. Almost all its sales come through a reseller channel, which had an estimated income of 66 million Euro, or $98 million related to DocuWare sales.

DocuWare Corp., the company's U.S.-based subsidiary reported 19.5% growth, after leading the company with 14% growth in 2009. In 2010, smaller subsidiaries in Latin America and the U.K. reported higher growth rates than the U.S., with growth also coming in EMEA and German-speaking markets.

In the U.S. market, DocuWare was a pioneer in selling document imaging solutions through the digital copier channel and continues to have success in that segment. The company also continues to invest in its technology, especially in its Web client. Work on a SaaS version is also well underway.

Canon Announces New Solutions-Focused Subsidiary

In a move that may have been somewhat previewed (check out the last two paragraphs) during our recent meeting with Canon at the AIIM On Demand show in March, Canon USA has lauched a new, wholly owned subsidiary dedicated to expanding Canon’s overall solutions business." Known as "Canon Information and Imaging Solutions, Canon USA "is targeting the company to exceed $500 million in sales by 2014."
Imaging and records management, business process optimization, security, ERP, cloud computing, IT services, and healthcare are all mentioned in the release. It doesn't say if M&A will be involved. Canon technology and that from leading "third party partners" will be utilized. We hope to have more on this in an upcoming premium issue.

DocSolid Signs Distribution Agreement with Supplies Network

DocSolid, an ISV promoting a universal document capture platform for managed print services implementations, recently announced a partnership with Supplies Network, which will be offering DocSolid's
Airmail2 platform to its MPS partners. Supplies Network bills itself as "the largest privately-owned wholesaler of IT consumables in the U.S. and an early innovator in MPS."

DocSolid was founded by document imaging industry veteran Steve Irons, a former reseller who also launched another ISV ImageTag. AirMail2 employs some of the same bar-code recognition concepts as ImageTag, but the eventual destination for scanned documents is a cloud-based computing environment, which currently manages e-mailing but will be made available for integration with other cloud-based applications.

Looking to take advantage of the MPS wave, Irons told us that instead of building a distribution channel for his software this time around, he was going to try to leverage one that already exists. He views capture as a natural extension of MPS with a cost of fractions of a cent per print - which is what the MPS charges are based on. More on this in an upcoming premium issue.

PBMS Partners With EMC Captiva

Pitney Bowes Management Services (PBMS) has signed a deal to utilize EMC's Captiva software for both its on-premise and hosted document capture solutions. PBMS is the $1.2 billion outsourcing arm of Pitney Bowes, Inc. It focuses on mailroom and document services for large, Global 1000 organizations.

Last year, we did an article (go to page 7) on PBMS's partnership with Omtool to increase its breadth of on-premise capture offerings. At the time, PBMS, which certainly does a lot of work around outgoing mail was focused on expanding its presence in records management and document processing. The partnership with EMC appears to be another move in that direction.

Imaging ISVs Report Strong Quarters

Kofax and Snowbound Software, two developers of document imaging-related software, have announced strong quarters for the first three months of 2011. Kofax, which specializes in document capture software, reported that revenue was in-line with projections of 14% growth for its fiscal 2011, which ends June 30. Snowbound, which markets imaging SDKs and viewers, reported record quarterly sales that were 10% higher that sales in Q1 2010.

Kodak Introduces New SharePoint Tools

Kodak continues to innovate on the SharePoint front, introducing two new tools for integrating document imaging technology with Microsoft's ECM platform. Kodak has introduced a Document Viewer Software for previewing documents returned by SharePoint searches. It works with 300 document types, so it's not liminted to images. Kodak has also introduced a Scan and View component, which enables users to enhance scanned images, run meta data searches, and mark-up and annotate documents.

This is exactly the type of functionality users need to turn SharePoint into an true document image management application. The new tools are designed to be integrated with Kodak's Capture Pro Software. Kodak recently introduced the ability to to import SharePoint Server library columns (meta data fields) to be used for indexing fields when capturing documents. All good moves on Kodak's part to capitalize on the growing desire to implement imaging functionality within SharePoint environments.

From the press release: "KODAK Document Viewer Software and KODAK Scan and View Software will be available beginning in May of 2011. Availability will vary by geographic location. For more information about KODAK Document Viewer Software and KODAK Scan and View Software, go to www.kodak.com/go/sharepoint."

DocuLex Announces New Education Program

From the press release:  DocuLex, Inc.(http://www.doculex.com/), creator of award-winning, business-ready document management software, announced today the initiation of its Customer Experience Program, a program that will revolve around further education for DocuLex Dealers and Partners on the benefits of owning DocuLex software.  Aspects of the program will include increases in educational email, mail and other communications, regular webinars on newly released and forgotten features of the Archive Studio Software Suite, post-service surveys, prompt follow up to requests for upgrades and annual support (maintenance bundles), information on professional services available, as well as a venue for escalating outstanding issues.

"There was a gap in our existing processes that was becoming increasingly obvious – the need in the channel for more education on the benefits of the DocuLex Archive Studio Software Suite for document management."

Couldn't agree more that there is significant opportunity around education to take full advantage of document management software features - especially when you sell through the digital copier channel, like DocuWare primarily does. 

DocuWare Upgrades Web Client

DocuWare's new Web client is being advertised as now having most of the key featuures of its Windows client. An announcement about DocuWare 5.1c was made this week at DocuWorld, the German-based ISVs annual reseller conference being held in Orlando. DocuWare has a zero-footprint client that it introduced in 2008. Last year, co-president Juergen Biffar told us that the zero-footprint client was being deployed in about half the company's new sales. We can only assume that has increased since.

When we talked with Biffar, DocuWare had recently announced it had set aside one million Euros for Web-based development. "“To transfer the entire functionality and quality of our traditional client to a browser-based environment is a huge effort, and we want to accelerate that process,” Biffar told us at the time. “That’s where half our additional spending will go. The other half is related to SaaS. We will have new challengers in this area that we do not know from our traditional business. To overcome these challengers will require money.”

Brainware Lands $4.1 Million Deal

This is a mailroom application with a "U.S.-based energy provider." It involves auto-classifcation of more than 1,000 document types.

Kofax Releases New Version of Express

Kofax has announced a new version of its SMB/departmental batch capture software. Kofax Express 2.5 includes automated data capture improvements, as well as certification with SharePoint 2010. On the data capture front, users can now do zonal OCR as well capture fields by rubber-banding text on images.

Former Perceptive A/P Expert Joins Brainware

Former Perceptive Software accounts payable solutions manager Chuck Kingston has joined Brainware. Kingston helped set up an OEM deal between Perceptive and Brainware to pair Perceptives image management and workflow technology with Brainware's automated capture. In a few discussions with him, I was really impressed at how much he knew about the A/P market. From what I remember, something like 40% of Perceptive's business came in that space.

With Brainware, Kingston will be a product manager. According to the press release, "he will be guiding Brainware’s product strategy and vision, leveraging extensive industry knowledge to deliver new product capabilities, capitalizing on opportunities for effective partnerships and product positioning, developing compelling product demonstrations and ensuring the company’s product development, sales strategies, professional services and technical support are aligned with customer needs." Sounds like a pretty big job.

Perceptive, of course, was acquired by Lexmark last summer and seems to have been investing considerably in growing the business. This is the first higher profile exit that I'm aware of since the acquisition.