From the press release: DocuLex, Inc.(http://www.doculex.com/), creator of award-winning, business-ready document management software, announced today the initiation of its Customer Experience Program, a program that will revolve around further education for DocuLex Dealers and Partners on the benefits of owning DocuLex software. Aspects of the program will include increases in educational email, mail and other communications, regular webinars on newly released and forgotten features of the Archive Studio Software Suite, post-service surveys, prompt follow up to requests for upgrades and annual support (maintenance bundles), information on professional services available, as well as a venue for escalating outstanding issues.
"There was a gap in our existing processes that was becoming increasingly obvious – the need in the channel for more education on the benefits of the DocuLex Archive Studio Software Suite for document management."
Couldn't agree more that there is significant opportunity around education to take full advantage of document management software features - especially when you sell through the digital copier channel, like DocuWare primarily does.
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4 comments:
thanks
Idea of Customer Experience Program is really great.But this is a dare and only useful if the product is great success as is the case of business-ready document management software its marvelous step good luck.
Doculex declared the new education program which help the students so effective in study. Because their new plan and new step support them for better education.
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