Top Image Systems to Buy eGistics

Document capture ISV Top Image Systems (TIS) has announced plans to acquire cloud archiving specialist eGistics. TIS will pay approximately $18M for Dallas-based eGistics, which had 2013 revenue of $10.6M. eGistics has historically focused on the financial services market - which has also been the primary focus of TIS' recent North American efforts. TIS has also positioned itself as a cloud player in the capture space, so this acquisition dovetails nicely with what it has been trying to do.

TIS plans to leverage eGistics cloud infrastructure to rollout several of what is terms "smart processing applications" in areas like invoice processing, the digital mailroom, bill paying, account opening, mortgage processing, and employee onboarding. We recently detailed how TIS is partnering with workflow ISV K2 on SPAs that it is bringing to market. TIS also has plans to market its software to eGistics blue chip customer base, which reportedly includes "4 of top 5 U.S. banks."

The acquisition will triple TIS' U.S. headcount to more than 65 employees. According to TIS Executive Chairman Izhak Nakar, as quoted in a press release, "As a result of this powerful strategic combination, TIS Americas will be the largest business unit in terms of revenues. Reinforcing our commitment to growing our presence in the U.S. market, the acquisition significantly accelerates this important strategic initiative, giving us tremendous talent, two offices, and a more comprehensive suite of offerings to cross-sell to a broad installed base.”

The acquisition is expected to close in Q3 and be accretive to TIS' bottom line as eGistics reported a 2013 profit of $1.52M. eGistics shareholders will receive 50% cash and 50% stock from TIS. As of the end of Q1 2014, TIS had $15.7M on its balance sheet - more than $13M of which came from a recent public offering of ordinary shares.

PPO Using Perceptive Cloud Apps

PPO (Preferred Provider Organization) Preferred Health Professionals (PHP), based in the Kansas City-Topeka (Kansas-Missouri border area) has selected Perceptive's hosted ECM platform. This includes utilizing Perceptive Intelligent Capture (powered by Brainware) for the classification and processing of medical claims.

This is cool for two reasons:
1. We haven't seen a lot of adoption of hosted data capture systems. Brainware announced a version of its software hosted on Azure more than a year ago, but we haven't heard of many (if any) wins to date.
2. The Brainware software (which was recently re-branded as Perceptive Capture) has primarily been used for invoice capture historically. Part of the charter following Brainware's acquisition by Lexmark earlier this year, and it's integration into the Perceptive Software business, was to expand the uses of its automated data capture technology. Getting into medical claims forms is an example of this expansion.

For those not familiar with the U.S. healthcare model, a PPO is basically an insurance plan that has agreements with a network of physicians. PHP is based near Perceptive's headquarters, so it's somewhat of a local deal, but still, it's a good place for Perceptive to start with its hosted capture and ECM solution.

Research Firm Finds $6 Payback for Every $1 Spent on ECM

Nucleus Research recently analyzed 37 case studies of ECM users and found an average ROI of $6.12 for every dollar spent on ECM technology. Nucleus presented its number at Digitech's recent reseller conference held at Denver's Inverness Conference Center. Digitech is a leading SaaS-based provider of ECM technology through its ImageSilo offering and also delivers on premise capture and ECM through its PaperVision line of products.

Nucleus' study found that second and third generation systems "deliver increasing ROI through more streamlined processes and greater productivity." From the Nucleus press release on the study, "In the analysis of Nucleus case studies, 62% of all returns came from direct benefits such as reduced paper or avoidance of staff or service bureau costs.  Another 38% of returns came from indirect benefits, such as productivity."

I was honored to be asked to present at the Digitech event. My presentation was entitled "News You can Use: Staying Ahead in a Rapidly Evolving Market." Basically, I encouraged VARs to embrace new technologies and selling techniques as we enter the "knee of the curve," as Ray Kurzweil calls it in his book "The Age of Spiritual Machines." I also reviewed my biggest stories of 2011 and tried to explain how I felt these stories are going to be affecting the market going forward.

Digitech made an interesting capture software announcement at the event. It released its new PaperVision Capture Desktop, which is a batch capture application to compete with Kofax Express and Kodak Capture Pro. The main difference is that Digitech is not increasing the price of Capture Desktop when it is run with higher volume scanners. The new product lists for $599 and is available exclusively through Cranel. More on this in our next premium edition.

Copanion Acquired

Remember these guys? They basically leveraged the Tesseract OCR technology and some internal software development to create a SaaS for capturing images and data of/from forms related to tax returns. Companion is focused on the professional returns market, and we estimated it did about $3 million in business during the 2010 tax season (2009 returns.) Here's a story we did on Companion last year after meeting CEO Ed Jennings at Harvey Spencer's annual Capture Conference.

Jennings was targeting something like $10 million in annual revenue for this year's tax season. We're not sure how they made out, but we did find that the company was recently sold to Drake Software - "a leading tax preparation software vendor." Strategically, the deal makes a lot of sense.

According to the press release, the "aacquisition accelerates Drake's calculated move into the SaaS space." "GruntWorx [Copanion's product brand] allows us to rapidly expand our offerings into the cutting-edge document automation technology arena. This enables us to provide tax professionals with a true end-to-end paperless tax solution and deliver extremely high accuracy rates," said John Sapp, Vice President of Strategic Development at Drake Software.

"Cutting-edge document automation technology arena," -- Like that description.

Aapparently Drake is privately held, so we couldn't find any info about how much it paid for Copanion, but we reported last year that Copanion had raised at least $16 million in venture financing, including a $10.2 million round that closed just two years ago. So, we're guessing Drake paid at least $25 million. (Does anyone have any insights into a typical multiple paid for a company just two years after taking on such a large round of financing?) If that's the case, if certainly proves out the value of a vertical focus.

Tidmarsh Joins Box.net

I haven't seen any confirmation of this yet, but it was certainly the talk of AIIM. The CEO of Box.net, which advertises itself as an on-line content management firm, apparently gave a great keynote at the recent AIIM/Global 360 event. From what I've picked up, it has a cool interface for on-line file collaboration and a SaaS sales model. Tidmarsh worked at Documentum and then EMC's Content Management division, for some time, most recently as a chief marketing officer.

At the event, she told us she was leaving EMC and handed off her keynote to Jeetu Patel, CTO of EMC's Information Intelligence Group. Box.net is apparently pretty hot, and according to this Forbes article has raised somewhere around $70 million in venture capital. So, I guess they can afford someone with Tidmash's experience. I'm guessing Tidmarsh is being brought on board to help expand the breadth of the company's content management offering and wouldn't be surprised to see them add some capture technology in the near future.

SaaS-Based Capture

One of our predictions for 2011 was an increasing availability and use of Cloud-based capture applications. Well, a couple days after our predictions came out, ABBYY announced a new portal to make its OCR and translation technology available on the cloud. In addition, we received a follow-up e-mail from CAPSYS with a link to this video on Ty, Inc., the Beanie Baby makers, discussing their SaaS-based capture and document image management implementation.

Early returns indicuate that this prediction is on target.

Oh yes, finally we will have a feature in our next premium issue on DocSolid, which is launching a cloud-based MFP-capture solution designed to be bundled with mangaed print services implementations.

SaaS-Based ECM

This was one of the hot areas of growth I predicted at the Harvey Spencer Document Capture conference earlier this year. I based this primarily from what I had been hearing from service bureaus, who are certainly moving a lot this way, as well as ISVs like Hyland Software and Digitech, who both seemed to be exceeding ECM industry growth rates with their SaaS businesses.

My views on the emerging strength of this market segment were reinforced by a recent conversation with SpringCM. SpringCM was a small vertically focused SaaS business that a few years ago made a big splash by launching a more general ECM-targeted SaaS business. From what I understand, they took on some venture funding, invested heavily in an improved, true-SaaS, modular architecture, and brought in former iManage/Interwoven executive Dan Carmel to run the whole thing. Carmel is a great promoter and did garner SpringCM a lot of publicity, but after I found out he was no longer with the company, I thought perhaps they had scaled back their efforts.

Does not seem to be the case.The new CEO, Chris Junker (who started this summer), is also a former Interwoven/iManage and Autonomy guy. And SpringCM is reporting a 100% growth in subscription revenue for 2010, and expects to duplicate that in 2011. They gave me some figures from Gartner  - like an estimate that in 2011, 10% of the software market will be cloud-based in 2011 and 40% of all new software purchased will be cloud-based by 2014. I got a lot more interesting stuff from my conversation with VP of marketing Roger Bottum, which I will include in an article in my next premium issue.

I will tell you that we discussed the fact that ECM is a bit more complex than many other software apps, which makes it harder to manage in a SaaS model. However, it seems it can be simplified by being packaged into vertical or horizontal apps, and imaging-based apps like contract management and invoice processing seem to be hot areas for SpringCM right now.

GruntWorx leverages Tessact OCR

I thought this was pretty cool. Remember, in 2007 Google announced it was launching an open source OCR project based on the Tesseract Code, which was developed by HP in the late 1980s and early 1990s. At AIIM that year, we interviewed document capture/OCR expert Chris Riley on what he thought would be the effects of this initiative on the OCR industry.

In our April 20, 2007 issue, Riley commented, "“The real threat to the commercial OCR market could come from independent developers who decide to take the engine and run with it. The technology’s true power could be unleashed when it is set into motion for a niche type of processing, and fine-tuned to do it well."

For more than three years, we didn't hear a whole lot about people leveraging open source OCR. However, currently we are working on a story on a company called Copanion that has leveraged the Tesseract OCR technology to create a niche SaaS application for capturing data from tax forms. Based on the number of forms they processed, we're estimating their run rate for the 2010 tax season was around $3 million and they are expecting to surpass $10 million for the 2011 tax season.

Granted, they use a lot of their own proprietary algorithms on top of the Tesseract OCR, but it's kind of cool what they are accomplishing. For more, check out this week's premium issue of DIR.

SaaS ECM Continues to Gain Momentum

In preparation for my presenation at Harvey Spencer's upcoming annual Capture Conference, I was going over my 2009 predictions, one of which was "SaaS ECM continues to outpace traditional software market." Each year at the Capture Conference I grade my predictions from the previous year before announcing my latest predictions. Well, a week ago, I had a feeling that this particular prediction was correct. Now I am certain.

That certainty is based on a couple things. First off, I got an e-mail from Digitech Systems, touting how one of its VARs, Polar Imaging in Ontario, had leveraged its ImageSilo SaaS application to grow close to 50% in 2008, and continue to grow in 2009. Then I got this release from Hyland Software touting its opening of an Australian data center, on the heels of its success with a U.K.-based data center, to accomdate its growing SaaS business.

Steve Todd, CEO of Polar, indicated that SaaS is much more widely accepted than it was even 18 months ago-- and now customers that formerly insisted on receiving scanned images on CDs, have done an about face and only want to talk about SaaS. Both Todd and Ron McClellan of Hyland (who is quoted in the press release) stress the flexibility that SaaS offers. "“Organizations in the market for on-premise ECM are often choosing to work with us specifically because we also offer a SaaS product,” said McClellan. “This is because the right deployment method today may not be right tomorrow."

Todd added that SaaS is a great way to demo imaging technology and that once customers see their documents on-line, they will often be convinced to go live with a SaaS imaging implementation.

One interesting sidenote, that is also likely related to Hyland's decision to build data centers in other countries, is that Todd said Polar ran into some Patriot Act issues when it first tried to leverage Digitech's U.S.-based data centers. But, apparently that has been taken care of, as almost's all Polar's customers are in Canada.

Pixily Changes Name To Office Drop

Remember these guys? They offer that Netflix-send all your documents to them in an envelope, they scan, OCR them and make them all available on-line service. Well, it's a pretty cool service, but the name was a little vague, so they've done some surveys and stuff - I took one of them, and came up with Office Drop. I hope it works for them.

Keys to SaaS success

Had an interesting conversation with Juergen Biffar, co-founder and technical guru at German imaging and DM specialist DocuWare the other day. His company has just committed $1 million Euros, in addition to its regular R&D budget, over two years to development of Web-based technologies. Half of this money is committed to SaaS development, which Biffar views as an important method of delivering software in the future. He is taking the attitude that SaaS competition is going to come from start-ups and other people, like Google even, who are not in the DM industry today.

He said one of DocuWare's board members commented that it has been said that it is impossible for a vendor of traditional software to make the successful transition to SaaS, to which Biffar replied that he plans to be part of the first one. Our discussion led to trying to come up with successful SaaS ventures aside from Salesforce.com. Of course, companies like Digitech and Filebound have had some success in our industry, and we recently talked with a Web-capture ISV, CAPSYS, that said about half its new sales are SaaS-oriented. Anyhow, going over my notes led me to a Google search on "SaaS success stories," which yielded this article detailing one analyst's ideas on why traditional software vendors have trouble succeeding at SaaS and what they need to do. I thought it might prove useful to some of my readers.

Happy trails.
Ralph

Hyland's Take on the SaaS Model

Pretty good piece published today in AIIM's Infonomics Magazine. It's clearly got a Hyland bent to it, but it's well written and presents a couple sides to the story of SaaS vs. in-house solutions.