Wednesday, January 13, 2016

Lasefiche EMPOWER Event Continues to Grow

LONG BEACH, CA – It was good to return to the Laserfiche EMPOWER Conference this year after a three-year hiatus. Last time I had the opportunity to attend was 2012. I had planned to go in 2013, but a snowstorm changed that. 

Since that 2012 event, I haven't really had a chance to connect with the Laserfiche executive team. And there have been big changes to that team over that time. In 2013, Tom Wayman, VP of marketing and product strategy, died. The next year, his mother and company founder and CEO Nien-Ling Wacker passed away. (Both had awards named after them that were presented at this year's conference.) Nien-Ling's husband Chris Wacker has taken over as CEO, with CTO Karl Chan having added president to his title. In 2014, Laserfiche named Thomas Phelps IV as its VP of corporate strategy and marketing.

During the last few years, Laserfiche has continued to grow. For the 2012 conference, which was held at the Anaheim Marriott, I reported 1,600 people attended. For this year's event, which was moved to the Long Beach Convention Center (a much bigger venue), Laserfiche announced 2,700 attendees. Chris Wacker also told me the company enjoyed 10-12%  revenue growth in 2015 over 2014, which was also a growth year.

Overall, 880 organizations were represented at EMPOWER. This included a mix of end users, resellers, and vendor partners. The big announcement was the release of Laserfiche 10, which features improvements in collaborative and mobile capabilities, as well as the introduction of a library of more than 100 pre-built workflows across several vertical markets and horizontal applications. New analytics tools for BPM were also introduced.
A few things that have not changed in the four years since I last attended EMPOWER:
  1. Laserfiche remains very strong in state and local government market.
  2. There is still a big push toward getting many of these government customers to expand their implementations enterprise wide. It seems to be working. For example, I attended a presentation by the City of Boca Raton, which has expanded its implementation from the clerk's office to the A/P department and now has 50 more projects either currently being implemented or that have been requested. Many of the attendees I spoke with were considering similar (if not quite as big) expansions.
  3. Epson is still the event's premier sponsor, although Epson's scanner business has grown considerably since 2012. According to Mark Pickard, senior product manager, Document Scanners, Epson America (citing numbers from the NPD group) through the first 11 months of 2015, the company's revenue from commercial scanners grew 24% over 2014, which was twice as fast as Epson's nearest competitor. He credited Epson's relationship with Laserfiche and its channel as contributing to that growth.
We'll have more detailed coverage of the event in our next newsletter, but that's a quick summary for you.

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