Previous to EPM's acquisition of Long Island-based imaging service specialist Imaging 411 in December 2013, Kodak Alaris had been the official service provider for ImageLink equipment through a contract with EPM. After EPM acquired Imaging 411, it took over the ImageLink service contracts and attempted to bar Kodak Alaris from competing for them. From what we understand, this strategy was not entirely working out, which prompted EPM to sell its service business to Kodak Alaris.
EPM had previously signed on Kodak Alaris to provide support for its hardware customers in Europe, Asia, and Latin America. EPM Service and Kodak Alaris were competing in North America.
With the acquisition, Kodak Alaris also picks up a competitor for scanner service. Imaging 411, and then EPM, employed several ex-Kodak DI technicians and had aggressively pursued document scanner service contracts.
EPM will now focus on hardware manufacturing, with Crowley doing the sales and marketing, as well as media distribution.