Kofax hires U.S. Sales Chief

Kofax has hired former FileNet sales exec Steve Johnson as its Senior VP of software & solutions Sales for the Americas. Johnson will report to EVP of field operations Alan Kerr. He will oversee Kofax's implementation of its new hybrid model for its $50 million U.S. software business.

By our calculations, Kofax CEO Reynolds Bish now has also the pieces in place to attack the market in the way he outlined to us at last year's AIIM show. His intention is for Kofax's historically strong VAR channel to continue to win the small and mid-sized deals, with the direct sales force to take the high-end stuff that has historically gone to Kofax competitors like Bish's former company Captiva, as well as players like ReadSoft and recently Brainware. The trick, of course, is going to be keeping the VAR channel happy and not stepping on their toes too much with the direct sales. We still haven't heard too much negative feedback from the U.S. VARs at least, of course, without Johnson, maybe the direct sales force hasn't been fully ramped up yet.

Anyhow, Johnson seems well qualified to sell capture solutions. If he can manage a VAR channel well, we'll expect some strong results from Kofax.

High-Profile AIIM Absentees

For the first time in our memory, heavy document imaging hitters Kodak and Kofax will not be exhibiting at our industry's largest annual get together. Citing reasons like "the most expensive leads you get come at AIIM," and "we've been thinking about pulling out for several years and the down economy gave us the impetus to finally go through with it," the industry's leading production scanner vendor and the leading capture software player have pulled out of the AIIM Expo (scheduled for end of March-early April). Neither one has even committed to having a meeting room.

I must admit , I have been hearing complaints for several years, with last year's being the most serious, about the lack of quality floor traffic at the event. I also received feedback that exhibitors have been making suggestions that have gone largely ignored by Questex, which purchased the show from AIIM (the trade organization) eight or nine years ago. And, although Questex has been offering increased targeted marketing services to exhibitors, by our observation, the event itself has changed little since started going to it in the late 1990s - and some pundits were already proclaiming that the event was dead then.

Across the board marketing cuts due the down economy may be the last nail in the coffin. Prior to this year, despite the complaints, and slowly dwindling attendance, little actually changed, except for maybe smaller booth sizes. Sure, some companies would leave for a year, but they'd always come back. We'll see of they come back after this year.

I've got a call with Questex set up for Thursday. We'll see what they have to say...

Ralph

Kofax first-half 2009 results

Seems like a mixed bag. I'll have to read them over in more detail later (as I'm getting ready to head out to a Kodak conference in San Antonio), but it appears that much of the 9% growth was driven by favorable currency exchange - meaning the pound (which Kofax reports in, lost some of its value against the currencies (Euro and U.S. Dollar), which it typically does business in. That said, it's a pretty detailed report, so they don't appear to be trying to fool anyone. Basically, it sounds like the U.S. (after a slow start) and EMEA businesses (with the exception of the U.K.) are on track and Asia-Pac continues to disappoint. There were also some problems in the VRS sector. The hardware business continues to be profitable if not growing... Not sure how much is now going direct vs. what is going through the channel.

Anyhow, hopefully I will have more on this later, when I have some conversations and time to read it over more closely. Check out the above link yourself though it you get a chance.

More on Kodak

I should have known better than to fly U.S. Air. Last time I flew with them, I ended up stuck in some two-star hotel near the Birmingham, AL airport overnight because of mechanical difficulties. Then, just last month, they narrowly avoided a disaster near New York. Now, of course, I'm stuck in Brussels, well not really in Brussels, but in an airport hotel outside of town for an extra night due to, you guessed it, "mechanical difficulty." But enough on airlines...

I'm out here because I attended the annual I.R.I.S. conference, which went well with a few hundred attendees and some significant announcements. Details in this week's DIR. The most imortpant announcement was probably that I.R.I.S. continued its profitable growth, up 13% over $100 million Euros for the first time and also generating cash. They run a pretty good business, with a lot of high-end document imaging focsued solutions installed Belgium, France, and Luxenburg, and some pretty good OCR contracts with the likes of HP, eCopy, and Adobe. Recently, they've been adding IDR technology to their mix and last year launchced their own capture software after working for several years as Kodak's OEM developer of capture technology.

Speaking of Kodak, here's an interesting quote from the press release they issued today:

"The success of Kodak’s core investments stems in part from the company’s ability to maximize its cash-generating businesses. These market-leading product lines represented approximately $6 billion in revenue in 2008, and include the following: Prepress Solutions and Document Imaging in GCG, Digital Capture & Devices and Retail Systems Solutions in CDG, and Entertainment Imaging from the Film, Photofinishing and Entertainment Group (FPEG). For these businesses in 2009, Kodak will focus on margin improvements, including cost reductions, as well as continuing its successful intellectual property licensing program."

So, it's good that Document Imaging is generating cash, but it's bad that apparently cost reductions are going to be made to apparently help make up for losses in other areas. Curiously, the press release didn't get into too many specifics about the money losing areas, of course that was probably done in depth enough with the fourth-quarter report.

Brutal fourth-quarter for Kodak

It was a not a good finish to 2008 at all for Kodak. Fourth-quarter total sales were off by 24%. This led to a $137 million loss for the quarter, compared to a $215 million profit a year ago. Document Imaging was not cited specifically as one of the poor performers, but the Graphics Communications business (hurt by a softer commercial printing market), where Document Imaging resides, posted a $4 million operating loss, compared to a $30 million profit a year ago. This was the result of sales falling 14%.

In conjunction with the year-end report, which dropped the company's stock more than 20% to just over $5 per share, Kodak also announced up to 4,500 upcoming layoffs, or 14-18% of the entire staff. We understand some of those layoffs are already affecting Document Imaging. We're not sure how this is all going to reconcile with the Bowe Bell + Howell Scanner acquisition the is supposed to close before the end of the quarter and the jobs that have apparently been promised to BBH employees.

We'll be catching up with Kodak Document Imaging execs at next month's Kodak Executive Summit in San Antonio.

layoffs at IBM

Interesting story here on how IBM handles their layoffs. Not sure if this is affecting the CM/FileNet businesses, but software has definintely been affected. Of coursre, IBM has a huge software business. Apparently, these layoffs help IBM maintain impressive profitability which is great for shareholders-but not so great for employees.

Autonomy Acquires Interwoven

I guess you've probably seen this by now, but the search and artificial intelligence specialist Autonomy has announced intentions to acquire ECM player Interwoven for $775 million. Interwoven, which began life as a Web-content management vendor, added electronic document mangement technology a few years back with the acquisition of Interwoven. It is also fairly strong in the digital asset management world-also through an acquisition.

The iManage acquisition gave Interwoven a strong foothold in the legal vertical. Autonomy's has e-discovery technology and ambitions that make the entree into the legal market a natural.

One interestsing angle for us is how, and if, Autonomy plans to leverage the Cardiff capture technology it acquired with Verity as a front end to iManage. If it does, that could be bad news for long-time iManage partner Kofax, which also recently got some bad news when Open Text acquired Captaris. We're currently trying to get in touch with someone at Cardiff to find out what sort of shape the capture business is in-as we haven't heard much from them lately, and we understand that former GM and CTO Mark Siemens has left.

Autonomy also has a number of OEM agreements for search technology with potential Interwoven competitors that could be jeopardized if Autonomy isn't real careful. Google, we're sure would love to steal some of that business.

Finally, here's ECM analyst Alan Pelz-Sharpe's take on the acquisition. He's a bit critical of Autonomy.

Ralph

Outsourcing report

Here's an interesting press release I received last week:

"IBM bucked tech industry trends this week by reporting a healthy fourth quarter profit and even a feel-good forecast for 2009 - based heavily on the contributions of the company's software and service business. IBM registered a 20% jump in outsourcing contracts and related work - solid proof that while many companies are cutting back on overall IT spending, the recession appears to be giving a boost to IT and business oursourcing, particularly as a means to cut core operating expenses. For some industry context behind IBM's strong performance - we offer the latest annual review of Global Sourcing Trends by law firm Morrison & Foerster.

This is the third year that Morrison & Foerster has produced a macro year-end/year-ahead review of the global sourcing landscape. This year’s report comes amidst some extreme events impacting the industry – not only the economic crisis, but in the wake of the recent terror attacks in Mumbai and the startling financial fraud unfolding at India sourcing giant Satyam.
Among the current trend lines reported by Morrison & Foerster for the coming year:

A pronounced shift toward cost-driven deals: “Many companies are looking to drive further value and cost improvements on existing deals, often via re-negotiation, service levels and other key terms.” In other words, this could be a good sourcing buyer’s market;

A probable slowdown in new sourcing activity among financial service firms, which traditionally have fueled sector growth; instead, look for institutions to “maximize value and rationalize existing deals” – again putting pressure on cost structure;

Some shakeout is all but guaranteed among service providers, some of whom will endure not current market conditions; survivors will be those “that have sector and geographic diversity, well-managed overheads, and deep, long-term customer relationships.”

At same time, consolidation among largest sourcing firms will mean “less leverage for customers in future negotiations;”

Expect to see more attention on new risk and liability provisions in existing contracts regarding data and privacy breaches;

The Satyam scandal is certain to prompt a “flight to quality” by sourcing customers, with an attendant surge in due diligence;

An unfortunate bi-product of the financial crisis will be a rise in disputes, including litigation, as corporate purchasers become less inclined to waive or ignore potential liability claims.

Morrison & Foerster has one of the most active sourcing law firm practices internationally. Recent engagements include representation of the UK’s official Revenue & Customs authority as well as New York University Hospitals Center in its long-term IT sourcing agreement with IBM and Lenovo Group valued at more than $600 million. The group’s key members handle global projects primarily from the firm’s New York, London and Hong Kong offices.
Please click here to see the full 2009 Sourcing Trends "

Kodak to Acquire BBH Scanners

If you haven't seen it, here' s the announcement, which was made late yesterday. If the deal goes through, which it's expected to before the end of March (AIIM 2009 is in late March-early April), it could be the end of an era for one of the pioneers in the document scanner business. Bell + Howell entered the scanner business more than 20 years ago, in 1986, with the acquisition of Image Peripherals, Inc. (IPI)- the North American arm of a Belgian scanner company co-founded by Dan and Roland Borrey. Bell + Howell went on to tremendous success with its Copiscan and Copiscan II scanner lines, before hitting a rough patch, when it was nearly acquired by Kodak in late 2000. An inquiry by the U.S. Justice Dept. put off that sale, even as Bell + Howell sold its much large product services business to Kodak. BBH scanners then rebounded strongly, landing a huge deal with FedEx that was followed up by the launch of its successful Spectrum series of high-speed scanners.

The news out of BBH scanners over the past few years has always been positive, but that fact is, aside from the introduction of fairly revolutionary large format scanner a couple years ago, there hasn't been too much substantial to report on. And as scanning was not core to parent Bowe Systec's business, the writing was probably on the wall. Plus, we even predicted in last week's issue of DIR that the economy and market environment was ripe for some hardware consolidation. I guess we were right.

SOA and the value of the pound

Received two interesting and unrelated e-mails over the course of the past couple days:

Here's the first. (It discusses how you can save on software purchases by buying them through U.K. sites, because the pound is relatively right now)

Weak UK pound benefits US buyers of Scan2CAD raster to vector conversion software.

The worldwide credit crisis has resulted in the weakest British pound for many years. For US CAD and CNC software buyers, this provides a ray of sunshine in what is otherwise a generally gray and gloomy economic prospect. The current weak British pound allows US buyers of British software to take advanatage of a favorable strong dollar / weak pound exchange rate to save around 20% on their purchases.

Softcover International Limited, the UK publisher of the industry-leading Scan2CAD automatic raster to vector conversion software, has announced US buyers purchasing Scan2CAD Pro from its UK-based website, www.softcover.com, will save around 20% or approximately US $100 on the US $498 list price. A saving of about US $60 is to be had on Scan2CAD Regular (list price US $298).

These savings are only available while the British pound is in its current weak state. Any strengthening in the pound and the savings will be reduced. However, any further weakening in the pound and the savings will increase. Interested buyers wanting to save money should take advantage of this situation while the pound is weak to buy Scan2CAD now.

Today's (2009.01.12) opening exchange rate is GBP £1 = USD $1.49, among the lowest in more than six years, down from a peak of $2.1160 last November. The last time the pound fell at this speed was in 1992. Any US CAD and CNC buyers purchasing Scan2CAD now will get the biggest bang for their buck available in automatic raster to vector conversion today.
advice. - END OF RELEASE

Does this work for scanners too?

Release number two:

This is a release for a book on SOA implementations. As some background, I mentioned SOA as one the trends document imaging professionals need to be aware of in 2009. Despite some setbacks, I don't believe that SOA is DOA and apparently, the author of this book doesn't think so either.

Here the release, which is fairly comprehensive and includes some interesitng points:


"Seven steps to SOA nirvana…

'Adopting a services-oriented architecture should be undertaken as a gradual process, working toward your vision of a new IT enterprise which is more responsive to business drivers,' says expert Tom Termini.

Complex concepts have emerged over the past few years regarding the potential productivity an organization can achieve with their web site. But few take the mystery out of as well as a new book titled The Zen of SOA by Tom Termini.

Termini has created an executive blueprint which describes how top management can look and move forward with clear goals, appropriate resources and confidence. Termini explains how Zen can be applied in the development and deployment of a system architecture in a manner easily understood by managers making them more effective in the complex world of information technology.

The key in this quest is to act as a mediator who understands the roles of the critical actors and players and to adopt a posture that is both flexible and resilient.


Termini sees the adoption of SOA as a continuum.

Among the many ideas he recommends to successfully deploy an effective SOA:

1. Learn from others – study what worked for other organizations that may have had parallel processes, or similar objectives to yours. For example, at the Federal Trade Commission, we learned that commodity hardware and software promote the transition toward a fully-realized SOA. From the detritus of a failed EAI effort, the fruits of a SOA success can be found with the creative application of an “agile” approach.

2. Maintain a “baby-steps” approach toward a fully-realized SOA – expectations are more realistic, costs are spread over a longer period, risk is deferred, and you have the opportunity to foster organizational adoption. Cultural resistance is often the primary reason for failure in enterprise IT endeavors. If your adoption posture is incremental, you will lessen the impact on your organization, customers, and partners so they can assimilate change gradually.

3. SOA is more about the business customer than about IT innovation. Service-Oriented Architecture, when rolled out successfully, can empower the people driving the business processes in your organization, free up limited Information technology resources, and improve flexibility to meet change. While on task at the U.S. Department of Justice, we learned a portal is integral to Web-enabling the enterprise. Why? It provides the single, simple point-of-entry to the SOA-enabled systems for the less-technical business user. We found the portal was excellent at answering the question, where do I go to find what we already have? It also simplifies the human interface, since all Web applications share the look-and-feel or some derivative of the portal’s cascading style sheet. Finally, the portal simplifies single-sign-on access - and ease of access means greater acceptance by the user community.

4. ESB does not equal SOA. Providing an enterprise services bus (ESB) to your organization does not mean you have a SOA. Gaining a full grasp of this concept is key to embracing the Zen of SOA. Think commodity software as well as hardware: one of the keys to SOA success. While we’ve found the messaging layer to be critical, often time success can be achieved by simplifying a few key business processes and SOA-enabling with a web service. Example: customer record lookup, because so many systems touch on that process.

5. Manage the SOA as part of the whole enterprise. Think of the SOA approach as a layer to simplify complexity – as above, consider the customer lookup process. What vital information needs to be presented to a consuming service? This layer does not stand apart from the organization’s larger enterprise; rather, it supports the business architecture. The underlying services orchestrate and communicate business processes-these components are part of the technical architecture. Internal developers, external consumers and others will require access to reuse SOA services.

6. Measure progress and communicate results. The successful implementation of any SOA must be driven from the top down. This means gaining early wins that engage senior management. Define three or four metrics and regularly communicate results.

7. Promote SOA as the Future. Implementation of a SOA blueprint may never fully end, because business processes change or new ones are required. Your target architecture inevitably will evolve to accommodate changes in the external environment and corresponding adjustments to organizational goals.

Kofax Hires Former Captiva Exec Vickers

You can't say Reynolds Bish isn't loyal to his former lieutenants. Jim Vickers is the latest former Captiva VP that has been hired by Kofax. Based on his title, we're assuming he's in charge of VRS sales, but plan to tallk with Kofax to get confirmation of that. Interestingly, Kofax's stock value has risen by more than a third since late last month.

AJAX platform for mobile devices

Interesting story broke recently about the AJAX-like platform that Microsoft is introducing for mobile computers, like Blackberries and other types of phone-enabled devices. This, of course, is the hottest segment of the computing market and one that document imaging vendors have been trying to figure out their place in. AJAX, because of the fast and convenitent image viewing capabilties it offers, has become a hot platform for browser-based document image viewing. Kojax would seem to bring these two worlds together and offer some interesting opportunities for Document Imaging ISVs.

Any thoughts?

Top Image Signs New Workflow Partner

This whole purchase-to-pay, from document capture through ERP-connected workflow seems to be really hot right now. Of course, we've seen this coming for a couple years now, and ReadSoft, they were even way ahead of us. As we noted in this week's issue of DIR, Open Text is clearly gunning for Readsoft with its latest announcement of an OEM agreement with SAP, whereby SAP will now be reselling Open Text's entire invoice processing suite. This includes the ERP-centric workflow technology they aquired a few years back, as well as the invoice capture technology it recently acquired with Captaris.

Today, we saw that Top Image Systems has announced a partnership with Swedish ERP-centric workflow specialist Medius. Top Image has enjoyed success in the invoice processing market and this should bolster it even further. Brainware, Captiva, Brainware, and BancTec are among the other competing in this high-end space of capturing, approving, and posting invoices in SAP ERP environments. ReadSoft probably leads the market in big contracts won in this area, but clearly the competition has seen what they've done and is emulating it.

Economic conditions and industry

So, there has been a lot of talk about how the world macro-economic conditions are going to affect the document imaging industry. From the evidence I've seen so far, growth appears to be slowing, but certainly not going away.

This article about Perceptive Software laying off 20-plus employees, 4% of its workforce, despite projected 25% growth - they were originally projecting 50%, is fairly indicative of what I've heard.

Any other thoughts?

Information Zen

AIIM has set up what looks like a pretty cool networking site at called Information Zen. I just put a post on Earth Class Mail my blog over there. Check it out.

Thanks.

Ralph

Kodak Posts Third-Quarer Results

Kodak is making money, but apparently it's not enough. Sales shrunk by 5%, but the Rochester-based imaging giant raised profits almost three times to $96 million this quarter. (I'd take that.) However, Kodak also warned that it's year-end profits would be in the $200-250 million dollar range, after last quarter projecting the profit to be $400 million. I hope no one received bonuses based on those projections, which probablyl inflated the stock at the time.

Same story regarding digital vs. film. Revenue from digital business grew 2%, while film-based revenue dropped 18%. Kodak's digital sales are how more than twice as great as its film-based sales - $1.64 billion to $764 million.

Directly related to our industry, "Graphic communications sales fell 2 percent to $821 million and operating earnings fell from $36 million to $23 million, hurt mainly by a softer commercial printing market in the United States as well as higher raw materials costs than a year ago." - Nothing negative about the document scanner business, which is good.

Voting Machines and Fraud

Saw a fascinating movie last night that detailed some of the potential fraud that can be committed with electronic voting machines. I've actually been writing about this in DIR, since the wake of the disastrous 2000 election. By "disastrous," I don't necessarily mean the outcome (we'll leave that debate for the political bloggers). I mean the way the votes were counted, especially in Florida.

If you remember, all the hanging chads and the problems with the punch cards, prompted this vast movement toward electronic voting machines. Problem is, most of these machines intially, at least, had no paper trails. So, you were literally casting your vote into a "black box" and assuming it was gooing to come out the right way on the other side.

Well, this movie I saw last night, Uncounted, detailed some of the ways these machines can easily be hacked and the votes flipped. Meaning that if Candidate A received 200 votes and Candidate B received 100, it only takes about 20 lines of code written on a memory card, inserted into a fairly easily accessible memory slot, to flip the vote so it appears Candidate A had 100 votes and Candidate B had 200. There are other things you can do as well.

I'm not going to get into all the evidence the movie presented that this vote flipping has probably been done several times in the past eight years - as these people may have been just a bunch of liberal, conspiracy-theory crackpots- they were mainly academics, activists, and journalists - but there were some conservatives represented as well. My point is not to argue whether or not this stuff has been done - it's merely to ask why the $#%& are we designing systems with these types of potential flaws?

I mean, we all work in the ECM industry. We know all about security, auditability, records management, etc., yet none of this technology is being implemented in one of the most important business processes related to properly running our country. Why is this? Have we fallen down on the job? Has there been a deliberate conspiracy to keep ECM technology out of the voting process.

Any opinions on this are appreciated.

Ralph

SharePoint Video

This may explain some of the less than stellar reviews we've been hearing about people trying to do real ECM with SharePoint.

More Distributed Capture

As distributed capture is becoming an increasingly hot topic, I attended a couple presentations on it at the recent Kofax Transform event in Austin. Kofax has a pretty heavy duty distributed capture model for its traditional Ascent Capture, now Kofax Capture environment. This has both up- and down-sides. The upside is that you get plenty of functionality in areas like security and automated data capture. The downside is the administration required to support thick clients at each distributed site.

Kofax also has an interesting pricing model for its recently renamed Kofax Capture Network Server (KCNS). (That' s the product fomerly known as ACIS - Ascent Capture Internet Server). It lists for $2,200 per seat, whether it's being deployed as the centralized server or as a client. This is the same price as Kofax Capture. There is also volume-based licensing on top of the seat price. This could obviously get pretty expensive if you're rolling out a big application, especially if you have light volume at some of the distributed sites....

Which is what Kofax's Document Exchange Server (DES) is designed to address. This is Kofax's server-based capture platform designed to run in conjunction with MFPs. HP seems to be their major partner in rolling out DES, which we presume can be used to feed a KCNS server implementation. It's this type of hybrid environment that we think will dominate the capture landscape five to 10 years in the future.

One more distributed capture note. I recently authored a white paper Web-based capture for Oracle - which last year acquired Captovation - one of pioneers in Web-based distributed capture.

What's next for Open Text?

I'm assuming you all heard about Open Text's plans to buy Captaris. From a capture standpoint, this makes perfect sense, but Captaris is $125 million business with only $30-35 million coming from capture. Alan Pelz-Sharpe is one of my favorite ECM analysts and here's what he had to say about the acquisition. Like me, he questions what Open Text plans to do with the $80 million fax server software business it is acquiring. He also hints that it fits with Open Text's history of acquisition. We'll see. I'm not sure fax server is high-tech enough to fit with Open Text's business model. But we'll see.

Pelz-Sharpe also makes interestsing speculation about what will be next for Open Text. Will it be acqusition of an ECM competitor like Interwoven or Vignette? A good thought. Or perhaps, Open Text will be acquired by partnenr SAP - a scenario we think even more likely. However, if they are spurned by EMC, how about a reverse merger or something with Hyland Software? That sure would be an interesting way to create an ECM power that addresses both direct and channel sales and can span the market from top to bottom.

Ralph