Document and payment processing specialist BancTec has invested a lot of resources in the past few years increasing its footprint in the business process outsourcing (BPO) market. But according to Michael J. Alfonsi, BancTec's managing director of financial transaction processing services & finance transformation solutions, the BPO market has not grown as fast as many people had expected. From a recent article entitled, "Rethinking Document Outsourcing and Co-sourcing:" "One would think the economic downturn would have accelerated the growth
in BPO, but it did not. The prevailing view on the reason why is that
for many BPO adopters, the so-called low-hanging fruit has already been
picked, and the next level of outsourcing, which involves full
functions, got stalled as capital was being conserved during the
downturn."
As a solution to this, Alfonsi is suggesting BPO providers expand their business into the area of co-sourcing. "BPO is no longer an either/or proposition, and
companies now can have both/and," he says. "Both/and is a graduated solution in which basic tasks go to the
outsourcer, but both the outsourcer and the client discover the right
point at which the analytics or the expertise – the very productivity –
is optimized for the partners."
For more details on how to create a successful co-sourcing strategy, check out Alfonsi's full article.
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