No Need to be Scared of Paper

As you may have heard, Thursday was World Paper Free Day. Officially, it is AIIM initiative that encourages people and businesses to not use paper for one day. I was Tweeted, I did not go paper free: 

Yes. I'm a heretic printing on @WorldPaperFree day! More in upcoming DIR Talk blog post. pic.twitter.com/GBNi5dWZQa
— Ralph Gammon (@DIREditor) November 6, 2014

I was writing and on a deadline for my newsletter--and to tell the truth, absent three or four monitors, I just find it easier to compile a story using multiple sources, when I at least have my notes on a paper. Then I can utilize my computer screen for additional research. And the proofreading....I did go paper free for a year, just to see how it worked, and it was certainly possible to publish the newsletter without printing anything. However, I think it is easier to do it when I can print certain items.

Yes, I think there are situations where paper is more efficient than electronic documents, which brings me to the major discrepancy I currently have with the ECM industry--Everyone is always trying to go paperless! All I hear is about how much more efficient and secure EDM systems are over paper. And this may be true on some levels, but certainly not all.

Let's start with security because I think that's more black-and-white. Yes, I think a properly controlled electronic document in an ECM system is more secure than a paper document. This seems obvious. I mean you can pretty much control who accesses it and changes it and track whoever sees it and provide an audit trail. It's harder to do this with paper. 

Of course, this doesn't quite explain why people in the healthcare industry consciously choose to use fax over e-mail. Apparently they still feel that analog is more secure than digital. I'll explore this more in an upcoming issue of DIR. 

As far as efficiency, I am a fan of paper for many collaborative exercises, as I think it's easier to share because in many cases it represents a least common denominator. I mean you don't have to worry about your paper being compatible with another system. And your annotations, notes, signatures, et al, work across systems as well. And if you need to contact someone in a remote location - a scanned image should work just fine.

Now, I agree that electronic processes are generally more efficient than paper ones - but I also firmly believe that there are times when paper can be more useful - and that we should take advantage of the fact that we have access to such great printing and scanning technology. In fact, I think we've reached a tipping point, where if managed correctly, it really doesn't matter if information comes in on paper or digitally, it can be dealt with just as efficiently either way.

In other words, don't be scared of paper, embrace it where it makes sense. Don't try and eliminate it, try to set up the most efficient processes you can that take full advantage of paper as a medium of communication. There is great document imaging technology out there. Don't be afraid to use it.

And of course, there are these guys.

Cheers.

Presidential Memo Demands Improved Records Management

A recent memo issued by the office of the President of the U.S. has created quite a bit of buzz around the document imaging and records management software markets. The memo basically calls for improved records management within federal government agencies and sets out deadlines of one-month, three months, and six months, for making things happen.

From the "Purpose" section of the memo:  "This memorandum begins an executive branch wide effort to reform records management policies and practices.....  Greater reliance on electronic communication and systems has radically increased the volume and diversity of information that agencies must manage." The second part is certainly a pitch we have heard many ECM vendors make in recent years.

From the "Agency Commitments" section: "Within 120 days of the deadline for reports submitted pursuant to section 2(b) of this memorandum, the Director of OMB and the Archivist, in coordination with the Associate Attorney General, shall issue a Records Management Directive that directs agency heads to take specific steps to reform and improve records management policies and practices within their agency." Sounds like they're serious.

My take: It seems like the federal government is serious about laying out improved RM plans. This would seem to present a great opportunity for software vendors in our market. However, at least from my perspective and understanding of the federal government's financial situation: it would behoove anyone selling into this RM space to come to the table armed with ROIs, because I didn't see anything in the memo about funding.

Iron Mountain Partners with GimmalSoft for SharePoint Offering

Iron Mountain is getting into the SharePoint act. It has signed a "Memorandum of Understanding" with GimmalSoft "to develop a solution for managing both physical documents and electronic files from within SharePoint 2010." The proposed solution apparently integrates Iron Mountain's Accutrac records management sofware with SharePoint 2010. It certainly fits with Iron Mountain's revised strategy for advancing into the digital age. As discussed in our last premium edition, this strategy involves leveraging best-of-breed third party software and focusing on applications where Iron Mountain can differentiate itself through combining its physical and electronic document management services.

Laserfiche-Microsoft Complete DoD 5015 Testing

Document Imaging/ECM ISV Laserfiche has teamed with Microsoft to put together a records management solution that was recently tested by the Joint Interoperability Test Command (JOTC). The JOTC is in charge of the  DoD 5015.2 standard that is applied to RM solutions. The certification is typically mandated when doing business with the federal government, as well as state and local governments. Private entities have also been known to consider it.

If you remember, earlier this year, it was revealed that SharePoint 2010, which contains vastly improved RM capabilities, did not have all the right functionality required to achieve DoD 5015.2 certification. As a result, Microsoft began looking for partners to go through JOTC testing with. Laserfiche, whose software has been 5015 certified since 2003, was the first Microsoft partner to complete testing, which was done this week. The certification announcement should be upcoming.

Iron Mountain RM

Looks like Iron Mountain has bought Accutrac, which develops records management software for both hard copy and electronic documents. Last issue, June 15, we talked with Iron Mountain about its increased focus on document imaging and the Accutrac software should help with that. Accutrac has partnerships with the likes of TAB, Omtool, and ImageTag, all of whom are in the document imaging space. Iron Mountain already has an investment in ImageTag.

Intel e-mail mismanagement

This may or may not be the case the ZyLab is inovlved with.