Datacap's Capture Portal

Check out Scott Blau's new white paper on a "universal capture portal." (I couldn't get it to display all the way in Firefox, but it worked fine in IE). It makes a lot of good points about the next generation of the digital mailroom, a topic we have covered here before. However, whereas previously, we came at it from the perspective of a traditional mailroom outsourcing provider (Oce Business Services), Datacap (which Blau founded) is coming at it from the perspective of a capture software vendor. Datacap pretty much wants to capture everything, from paper to any type of e-mail and process them through similar workflows. While I love the concept, I'm not sure converting everything to TIFF files for data capture, which seems to be what is suggested, is the answer. Basically, by converting to TIFF, you are taking a smart file, like an Office document, making it dumb, and then applying OCR to make it smart again. Not sure that's the most efficient way to go about it....Nonetheless, it's a very good white paper that presents some interesting ideas and challenges current workflows, which often involve printing e-mails and then scanning them - which is an even "dumber" way to go about converting files to usable data.

How The Zumbox Works

Here's the explanation we received from Zumbox's PR team (They are the company being sued by Pitney Bowes for their paperless mail solution.):

As a paperless postal system, Zumbox allows for mail and other content to be sent securely as digital files. This means that a biller can send the same files that go to their printer directly through Zumbox in parallel to their paper mailings and manage the transition to paperless mail as recipients get comfortable with the new option. So in terms of technical details, the system is simply built to deliver print-ready (and other – any format) digital files to street addresses online. All mail is received at Zumbox.com where a recipient enters their street address to effectively claim their digital mailbox; there is one for every street address in the country. It should also be noted that Zumbox is a closed system, with bank-level security and complies with PCI, HIPAA and BITS security standards.

We also received a response from Pitney Bowes and the patents appear to have to do with electronic delivery and there isn't any talk about scanning or anything. 

However, we will say that we find Zumbox's digital mailroom concept very intriguing - especially when potentially coupled with a scanning/service bureau operation. 

Pitney Bowes Sues Digital Mailroom Provider

This is interesting. The company being sued, Zumbox, doesn't seem to be a traditional digital mailroom provider in the way we think of it. Rather, they seem to have some sort of on-line network that ingests files before they are printed and then delivers them digitally to their addressee. We're not exactly sure how this works, as it's not really described on the Web site, so we've pinged them for more info. To us, it sounds like some kind of general mail version of OB10's e-invoicing network. PBI is suing Zumbox over some patents related to electronic delivery of messages. We're assume this doesn't apply to traditional digital mailroom environments, (or PBI would have sued Earth Class Mail, right?), but we really don't know.

Ralph

Earth Class Fail?

It seems our favorite digital mailroom vendors has changed CEOs. We ran a feature on Earth Class mail last fall in DIR. They are a very ambitious company, but I'm not sure their customer value proposition can meet their infrastructure costs. Part of the fun of covering this company was checking out the TV show that was made about them. I do love their plan of taking an end-run around the USPS if they can't forge a partnership with them and offering digital mail services through a Kinkos or something.