This week's issue of the DIR newsletter features a cover story on the re-branding that is underway at Perceptive Software. Perceptive was an ECM vendor that was acquired by Lexmark in 2010 and is now operates as the Enterprise Software Group within Lexmark. Its ECM suite has been fleshed out by a series of software acquisitions that Lexmark completed in 2011-2012. These include capture, search, and BPM technology, as well as vertical market specialist ISV. The details of how these products are being integrated, as well as still taken to market separately, are in the DIR article.
This week Lexmark reported its third-quarter results, and Perceptive's quarterly revenue came in at $41 million, which represented 88% growth from the previous year's third quarter. A good bit of that was due to the aforementioned acquisitions, but organic growth was still 22%. This is no doubt above market growth rates, but, it is apparently significantly below what Lexmark had budgeted.
According to Rooke (as quoted in a transcript of Lexmark's recent conference call to discuss quarterly results, "While Perceptive Software's revenue was up strongly year-to-year, it was less than we expected, driving a larger-than-expected operating income loss as we continue to invest for growth. Now for the next several quarters, we plan to limit Perceptive Software's expense levels to allow expected revenue growth to catch up and deliver positive operating margins in 2013."
Unfortunately, despite Perceptive's growth, Lexmark reported that its segment operating income was negative $8 million. This begs the question: What kind of growth is Lexmark expecting?
Lexmark certainly paid a good premium for Perceptive and some of the complementary ECM technology it bought, so it obviously was expecting some significant returns. But, to tell the truth, a lot of people I talked with thought an MFP hardware vendor like Lexmark could not successfully run an ECM software operation like Perceptive. But, to date, it seems that Lexmark has done everything it can to nurture Perceptive's business, buy acquiring complementary technology, while also allowing it to operate fairly autonomously. And this has worked to the tune of 22% organic growth - which certainly seems like a far cry from failure. Let's hope that unrealistic expectations don't spoil this success and that limiting expenses doesn't end up limiting Perceptive's success.
Rooke added that Perceptive's growth reflects, "slower growth in EMEA than expected and the delay in the closure of a
number of large transactions in North America. With regards to EMEA, we
continued to make progress, although slower than expected, and are
making changes in sales leadership that we believe will accelerate
growth. In North America, although we are disappointed that several large
transactions did not close in the quarter, the majority of them, we
believe, were deferred and not lost, and we expect them to close over
the next several quarters."
Friday, October 26, 2012
Tuesday, October 23, 2012
PPO Using Perceptive Cloud Apps
PPO (Preferred Provider Organization) Preferred Health Professionals (PHP), based in the Kansas City-Topeka (Kansas-Missouri border area) has selected Perceptive's hosted ECM platform. This includes utilizing Perceptive Intelligent Capture (powered by Brainware) for the classification and processing of medical claims.
This is cool for two reasons:
1. We haven't seen a lot of adoption of hosted data capture systems. Brainware announced a version of its software hosted on Azure more than a year ago, but we haven't heard of many (if any) wins to date.
2. The Brainware software (which was recently re-branded as Perceptive Capture) has primarily been used for invoice capture historically. Part of the charter following Brainware's acquisition by Lexmark earlier this year, and it's integration into the Perceptive Software business, was to expand the uses of its automated data capture technology. Getting into medical claims forms is an example of this expansion.
For those not familiar with the U.S. healthcare model, a PPO is basically an insurance plan that has agreements with a network of physicians. PHP is based near Perceptive's headquarters, so it's somewhat of a local deal, but still, it's a good place for Perceptive to start with its hosted capture and ECM solution.
This is cool for two reasons:
1. We haven't seen a lot of adoption of hosted data capture systems. Brainware announced a version of its software hosted on Azure more than a year ago, but we haven't heard of many (if any) wins to date.
2. The Brainware software (which was recently re-branded as Perceptive Capture) has primarily been used for invoice capture historically. Part of the charter following Brainware's acquisition by Lexmark earlier this year, and it's integration into the Perceptive Software business, was to expand the uses of its automated data capture technology. Getting into medical claims forms is an example of this expansion.
For those not familiar with the U.S. healthcare model, a PPO is basically an insurance plan that has agreements with a network of physicians. PHP is based near Perceptive's headquarters, so it's somewhat of a local deal, but still, it's a good place for Perceptive to start with its hosted capture and ECM solution.
Crowley Contracts Imaging 411 for Service
Crowley Company has signed on Imaging 411 to provide service to its image capture hardware customers. Crowley, which is based in Frederick, MD, sells a variety of microfilm- and document-capture scanners. Vendors that Crowley represents include Mekel Technology, Wicks and Wilson, InoTec, Zeutschel, Qidenus, Extek Microsystems and HF Processors.
Historically, Crowley has serviced its own products, but has expanded to the point where it was beneficial to bring in a third-party provider. "With the addition of the Wicks and Wilson UScan and the Zeutschel zeta to our scanner line this year, our equipment sales have considerably increased, affecting our ability to service maintenance and technical support customers to the degree they deserve," said Chris Crowley, co-owner and president of Crowley. "From the customer standpoint. The Crowley Company remains the point of contact and the contracting agent. The only difference noticed will be faster turnaround.”
Based in Long Island, NY, Imaging 411 offers third-party service on a wide variety of scanning equipment from almost all leading vendors. Imaging 411 has some federal large government customers and also has a contract for scanner service with national service bureau Databank IMX. Imaging 411 also makes its service available to resellers who are looking for an alternative to vendor-provided service.
"Imaging 411 techs will receive intensive training on all Crowley brands and will be well-qualified to support the units in the field," said Chris Crowley.
Imaging 411 will also act as a distributor of Crowley’s Wicks and Wilson, InoTec and Zeutschel products. Imaging 411 also offer Sunrise microfilm scanners as well as pre-owned scanners and equipment.
Historically, Crowley has serviced its own products, but has expanded to the point where it was beneficial to bring in a third-party provider. "With the addition of the Wicks and Wilson UScan and the Zeutschel zeta to our scanner line this year, our equipment sales have considerably increased, affecting our ability to service maintenance and technical support customers to the degree they deserve," said Chris Crowley, co-owner and president of Crowley. "From the customer standpoint. The Crowley Company remains the point of contact and the contracting agent. The only difference noticed will be faster turnaround.”
Based in Long Island, NY, Imaging 411 offers third-party service on a wide variety of scanning equipment from almost all leading vendors. Imaging 411 has some federal large government customers and also has a contract for scanner service with national service bureau Databank IMX. Imaging 411 also makes its service available to resellers who are looking for an alternative to vendor-provided service.
"Imaging 411 techs will receive intensive training on all Crowley brands and will be well-qualified to support the units in the field," said Chris Crowley.
Imaging 411 will also act as a distributor of Crowley’s Wicks and Wilson, InoTec and Zeutschel products. Imaging 411 also offer Sunrise microfilm scanners as well as pre-owned scanners and equipment.
Monday, October 22, 2012
Kofax Debuts Mobile App for Mortages
At the Mortgage Bankers Association's annual convention being held in Chicago, Kofax announced a new mobile document capture app. The Kofax Mobile Capture for Mortgage app is based on the technology Kofax announced in January, which involves capturing and processing document images on a phone and then passing them onto a cloud server, which connects with Kofax Capture. Kofax Capture can be used to perform data extraction, document classification, and other process, as well as to connect line of business and BPM systems.
The Mortgage app is designed "to enable lenders, brokers and borrowers to use cameras in smartphones and tablet computers to capture, perfect and extract relevant information from supporting documents and deliver it directly into the appropriate loan processes."
“We’ve seen ready adoption of electronic document management and mobile banking, making the integration of mobile capture into mortgage loan processing the natural next step," said Mark Swift, VP of Opus product management at ISV Mortgage Cadence, in a press release. Mortgage Cadence develops software for the mortgage banking industry and Opus is its document management offering. It is already a Kofax Capture customer.
Kofax CEO Reynolds Bish expects the flood of refinancing to drive adoption of mobile capture apps.
Harvey Spencer Associates has projected the market for mobile document capture technology to reach $1.5 billion by 2015 and this is clearly the type of repeatable and useful app that can help drive strong growth in a space that is just now emerging. A couple months ago, Kofax announced four Mobile Capture wins in four different markets. So, it appears as if mobile capture is at developing a wide footprint. It will be interesting to see if a killer app emerges out of these early wins and product announcements.
The Mortgage app is designed "to enable lenders, brokers and borrowers to use cameras in smartphones and tablet computers to capture, perfect and extract relevant information from supporting documents and deliver it directly into the appropriate loan processes."
“We’ve seen ready adoption of electronic document management and mobile banking, making the integration of mobile capture into mortgage loan processing the natural next step," said Mark Swift, VP of Opus product management at ISV Mortgage Cadence, in a press release. Mortgage Cadence develops software for the mortgage banking industry and Opus is its document management offering. It is already a Kofax Capture customer.
Kofax CEO Reynolds Bish expects the flood of refinancing to drive adoption of mobile capture apps.
Harvey Spencer Associates has projected the market for mobile document capture technology to reach $1.5 billion by 2015 and this is clearly the type of repeatable and useful app that can help drive strong growth in a space that is just now emerging. A couple months ago, Kofax announced four Mobile Capture wins in four different markets. So, it appears as if mobile capture is at developing a wide footprint. It will be interesting to see if a killer app emerges out of these early wins and product announcements.
Monday, October 15, 2012
Toshiba's Forward Thinking
In my last newsletter, there's a story on Toshiba America Business Solutions (TABS) launching a new business unit - Toshiba Managed Business Services (TMBS). No surprise here that an MFP vendor is trying to expand further into services. After all, we've written about Ricoh, Canon, Xerox, and HP all trying to do the same thing. With paper volumes declining, hardware just isn't enough to pay the bills anymore.
What's interesting about TMBS, however, is the range of its focus. It is targeting four main areas within the enterprise market:
“Basically, they tell the same story. They provide a baseline assessment and an analysis. They then help customers right size their fleets by doing things like replacing inefficient desktop printers with workgroup models. And they provide software to manage that new fleet of printers.
“We believe that creating a lower cost per printed page is only a foundation for managed services. The true value is in reducing print. The paperless office is a myth, but running an office with less paper can be a reality today. We help customers choose when paper is the best solution."
The focus on digital signage and kiosks is designed to offer an alternative solution to printing. In a world where more and more formerly printed materials is now being read on tablets, this makes a lot of sense. I always tell people that a number of years back at a Xerox Tech Expo I saw a lot of "digital paper" solutions previewed that I think foreshadowed today's tablets. I think even better "viewing" technology is on the way.
Healthy Coopetition
The other forward thinking strategy employed by TMBS is its vendor-agnostic approach. Included in TMBS software portfolio is Lexmark's Perceptive software suite, as well as some HP security software. Yes, both HP and Lexmark make MFPs that conceivably compete with Toshiba. This is the second time I have heard TABS commit to this vendor-neutral approach. The first was two years ago, when they launched a professional services group - and they said that it was not about the hardware anymore. I can't say for sure whether this is lip service or reality, but it certainly makes sense. Integrators selling scan-focused document imaging solutions realized it was not about the hardware brand several years ago.
What's interesting about TMBS, however, is the range of its focus. It is targeting four main areas within the enterprise market:
- Managed Print Services
- Document security, workflow/capture
- Barcode systems
- Digital signage and kiosks
“Basically, they tell the same story. They provide a baseline assessment and an analysis. They then help customers right size their fleets by doing things like replacing inefficient desktop printers with workgroup models. And they provide software to manage that new fleet of printers.
“We believe that creating a lower cost per printed page is only a foundation for managed services. The true value is in reducing print. The paperless office is a myth, but running an office with less paper can be a reality today. We help customers choose when paper is the best solution."
The focus on digital signage and kiosks is designed to offer an alternative solution to printing. In a world where more and more formerly printed materials is now being read on tablets, this makes a lot of sense. I always tell people that a number of years back at a Xerox Tech Expo I saw a lot of "digital paper" solutions previewed that I think foreshadowed today's tablets. I think even better "viewing" technology is on the way.
Healthy Coopetition
The other forward thinking strategy employed by TMBS is its vendor-agnostic approach. Included in TMBS software portfolio is Lexmark's Perceptive software suite, as well as some HP security software. Yes, both HP and Lexmark make MFPs that conceivably compete with Toshiba. This is the second time I have heard TABS commit to this vendor-neutral approach. The first was two years ago, when they launched a professional services group - and they said that it was not about the hardware anymore. I can't say for sure whether this is lip service or reality, but it certainly makes sense. Integrators selling scan-focused document imaging solutions realized it was not about the hardware brand several years ago.
Monday, October 08, 2012
E-Puzzler - Reverse Shredding
Not to sound snooty, but I caught a brief report on NPR this morning on some technology currently being used to piece together documents that were ripped up by the former East German secret police- the Stasi. Developed with help from the Fraunhofer Society, German research organization, the technology is known as the e-Puzzler. According to the NPR report, "The E-puzzler is basically a shredding machine in reverse. You scan
torn-up documents into it. It matches up the pieces using color, paper
texture, fonts, tear lines and other details."
A conveyer-belt is apparently used in the scanning device, which I can only imagine looks like the open track devices developed by IBML and BancTec. According to an article that appeared in The Guardian a few years back, "The machine works by scanning the document fragments into a computer image file. It treats each scrap as if it is part of a huge jigsaw puzzle. The shape, colour, font, texture and thickness of the paper is then analysed so that eventually it is possible to rebuild an electronic image of the original document."
More from the NPR article: "For the past few years, the E-puzzler has been used under a pilot program funded by the German government. But it has processed only a few hundred sacks. There are more than 15,000 to go. Joachim Haeussler, the archivist in charge of digital reconstruction, now wants to greatly step up the use of E-puzzler technology. "It will help us enormously," he said. "We couldn't even employ the amount of people that would be needed to put together the tiny, tiny pieces of files, because some files are only half a fingernail's worth in size." Ahh, the beauty of document capture.
A conveyer-belt is apparently used in the scanning device, which I can only imagine looks like the open track devices developed by IBML and BancTec. According to an article that appeared in The Guardian a few years back, "The machine works by scanning the document fragments into a computer image file. It treats each scrap as if it is part of a huge jigsaw puzzle. The shape, colour, font, texture and thickness of the paper is then analysed so that eventually it is possible to rebuild an electronic image of the original document."
More from the NPR article: "For the past few years, the E-puzzler has been used under a pilot program funded by the German government. But it has processed only a few hundred sacks. There are more than 15,000 to go. Joachim Haeussler, the archivist in charge of digital reconstruction, now wants to greatly step up the use of E-puzzler technology. "It will help us enormously," he said. "We couldn't even employ the amount of people that would be needed to put together the tiny, tiny pieces of files, because some files are only half a fingernail's worth in size." Ahh, the beauty of document capture.
Tuesday, October 02, 2012
Canon's I.R.I.S. Strategy
A couple weeks ago, Canon, through its European subsidiary, announced it was planning to acquire document capture ISV and systems integrator I.R.I.S., which is based in Belgium, outside of Brussels. Following is a Q & A put together through a correspondence with the Canon PR department about how the two companies will work together going forward. Basically, it sounds like Canon will enable I.R.I.S. to operate primarily independently, but that the companies will now be able to share more intellectual property. (As far as I know, the only current jointly developed product between the two organizations is the Advanced Scanning module in Canon's UniFlow platform.)
1. How will the acquisition change the way that Canon is currently working with I.R.I.S.?
Canon anticipates leaving I.R.I.S. Group as a stand-alone company within the Canon group (in line with the acquisition of other software companies in the group). This should allow I.R.I.S. Group to keep its focus on high-quality product development.
Canon has no intention to change any of the strategic relationships in place between I.R.I.S. Group and third parties.
2. What will change at I.R.I.S. as a result of the acquisition?
See answer to question 1.
3. Does Canon have plans to market the I.R.I.S. products through its channels worldwide, or still primarily in Europe?
Canon anticipates leaving I.R.I.S. Group as a stand-alone company within the Canon group (in line with the acquisition of other software companies in the group [Therefore and NT-Ware]). This should allow I.R.I.S. Group to keep its focus on high-quality product development.
4. How will the operation of I.R.I.S. Professional Service group change under Canon?
See answer to question 1.
5. Can you tell me anything about the timing of the acquisition? e.g. why the decision was made to buy the whole company after spending three years as an equity partner?
The relationship between Canon and I.R.I.S. Group has developed very well since 2009 with Canon contributing well to the sales of I.R.I.S. Group’s products and both companies working together to develop new solutions.
However, the relationship is limited in its nature to that of a strategic commercial relationship due to the mutually agreed rules between Canon and I.R.I.S. Group that govern sharing of information.
Canon has a long standing strategy to develop end-to-end solutions in the business environment for its customers. This is better achieved when the relationship between Canon and I.R.I.S. Group is stronger and not subject to the current restrictions.
1. How will the acquisition change the way that Canon is currently working with I.R.I.S.?
Canon anticipates leaving I.R.I.S. Group as a stand-alone company within the Canon group (in line with the acquisition of other software companies in the group). This should allow I.R.I.S. Group to keep its focus on high-quality product development.
Canon has no intention to change any of the strategic relationships in place between I.R.I.S. Group and third parties.
2. What will change at I.R.I.S. as a result of the acquisition?
See answer to question 1.
3. Does Canon have plans to market the I.R.I.S. products through its channels worldwide, or still primarily in Europe?
Canon anticipates leaving I.R.I.S. Group as a stand-alone company within the Canon group (in line with the acquisition of other software companies in the group [Therefore and NT-Ware]). This should allow I.R.I.S. Group to keep its focus on high-quality product development.
4. How will the operation of I.R.I.S. Professional Service group change under Canon?
See answer to question 1.
5. Can you tell me anything about the timing of the acquisition? e.g. why the decision was made to buy the whole company after spending three years as an equity partner?
The relationship between Canon and I.R.I.S. Group has developed very well since 2009 with Canon contributing well to the sales of I.R.I.S. Group’s products and both companies working together to develop new solutions.
However, the relationship is limited in its nature to that of a strategic commercial relationship due to the mutually agreed rules between Canon and I.R.I.S. Group that govern sharing of information.
Canon has a long standing strategy to develop end-to-end solutions in the business environment for its customers. This is better achieved when the relationship between Canon and I.R.I.S. Group is stronger and not subject to the current restrictions.
Friday, September 28, 2012
Kodak's Software Focus
Kind of ironic that an old photography giant like Kodak should spend so much time talking about focus at its recent Global Directions conference in Las Vegas. But, that's exactly what the Rochester-based imaging vendor did this week. Subscribers to our newsletter will get full coverage later today, but basically, Kodak spent the conference spotlighting its two new software product, Info Activate for SharePoint capture and Info Insight for IDR, as well as ISV partner solutions in areas like records management and creating taxonomies.
And hardware, well, it was barely mentioned. I think there might have been a session or two on Kodak's new Asset Management Software for remote scanner management, but that was about it. No, Kodak certainly hasn't given up on the document scanner market - according to Dolores Kruchten, who is now the president of DI, Kodak still invests more in hardware development than software development. It's just that like the MFP vendors, Kodak knows there are better margins and growth in software and services going forward than in hardware. After all, Harvey Spencer Associates has projected an 11% CAGR for the capture software market through 2016. We're not sure when the last time was that the document scanner market saw double digit annual revenue growth.
Of course, many of you already know that this is not Kodak's first venture into software. Originally, there was the initiative that eventually spawned Kofile- basically a digital microfilm retrieval software package that eventually became a lower-end document management system (not sure I got that description completely right, but I think it's close). Then, there was the 1997 acquisition of Eastman Software, which DIR once labeled "The $260 Million Mistake," when the charred remains were sold off in 2001 (although Kodak did ended recouping some, if not all, of that money through a patent deal a few years later).
But Kruchten assured us that this time will be different, and Kodak will succeed because of the focus it is now placing on its software business. That focus was certainly evident at Global Directions. I don't ever remember Eastman Software getting its own conference, for instance, and it was a $50 million business when it was acquired. DI is also counting on whoever buys it to help it even further increase its investment in its software product lines going forward.
And hardware, well, it was barely mentioned. I think there might have been a session or two on Kodak's new Asset Management Software for remote scanner management, but that was about it. No, Kodak certainly hasn't given up on the document scanner market - according to Dolores Kruchten, who is now the president of DI, Kodak still invests more in hardware development than software development. It's just that like the MFP vendors, Kodak knows there are better margins and growth in software and services going forward than in hardware. After all, Harvey Spencer Associates has projected an 11% CAGR for the capture software market through 2016. We're not sure when the last time was that the document scanner market saw double digit annual revenue growth.
Of course, many of you already know that this is not Kodak's first venture into software. Originally, there was the initiative that eventually spawned Kofile- basically a digital microfilm retrieval software package that eventually became a lower-end document management system (not sure I got that description completely right, but I think it's close). Then, there was the 1997 acquisition of Eastman Software, which DIR once labeled "The $260 Million Mistake," when the charred remains were sold off in 2001 (although Kodak did ended recouping some, if not all, of that money through a patent deal a few years later).
But Kruchten assured us that this time will be different, and Kodak will succeed because of the focus it is now placing on its software business. That focus was certainly evident at Global Directions. I don't ever remember Eastman Software getting its own conference, for instance, and it was a $50 million business when it was acquired. DI is also counting on whoever buys it to help it even further increase its investment in its software product lines going forward.
Tuesday, September 25, 2012
Kodak Global Directions 2012
Out here in Las Vegas (JW Marriott up in the hills a bit) for Kodak's first Global Directions conference. About 200 people here, which Kodak described as 60% SIs, and 30% end users. Rest our technology partners and analysts. Certainly smaller than Kodak Breakaway events in the past, but also not necessarily trying to be Breakaway.
To get a taste of what's going on out here, check out Twitter #kgd2012.
Tony Barbeau, GM of Kodak Document Imaging has described the event more of as an industry than a vendor event, of which Kodak is a sponsor. And Kodak has mostly delivered on this promise. There is not a lot of Kodak vendor content in many of the presentations. I'm sitting in Kodak DM Director of Technologies Roland Simonis' presentation on IDR right now, and he certainly has not mentioned a Kodak product 45 minutes into his talk.
Kodak did introduce an IDR product at the conference, InfoInsight, powered by German ISV ITyX. But, Simonis is clearly presenting an educational, not an advertorial track. Lot of good, diverse presenters here, including Shad White of CloudPower, Brian Dirking of Box, and Rai Wasner of Kollabria, who helped put the agenda together.
Interesting this is that scanning hardware, Kodak DI's bread-and-butter for many years, are really not playing a prominent role. This was a deliberate move to Kodak to really spotlighting their software. I'll get into reasons for this in my next premium issue, but it certainly seems like a good idea, as expanding into software and solutions are clearly the future for Kodak DI.
To get a taste of what's going on out here, check out Twitter #kgd2012.
Tony Barbeau, GM of Kodak Document Imaging has described the event more of as an industry than a vendor event, of which Kodak is a sponsor. And Kodak has mostly delivered on this promise. There is not a lot of Kodak vendor content in many of the presentations. I'm sitting in Kodak DM Director of Technologies Roland Simonis' presentation on IDR right now, and he certainly has not mentioned a Kodak product 45 minutes into his talk.
Kodak did introduce an IDR product at the conference, InfoInsight, powered by German ISV ITyX. But, Simonis is clearly presenting an educational, not an advertorial track. Lot of good, diverse presenters here, including Shad White of CloudPower, Brian Dirking of Box, and Rai Wasner of Kollabria, who helped put the agenda together.
Interesting this is that scanning hardware, Kodak DI's bread-and-butter for many years, are really not playing a prominent role. This was a deliberate move to Kodak to really spotlighting their software. I'll get into reasons for this in my next premium issue, but it certainly seems like a good idea, as expanding into software and solutions are clearly the future for Kodak DI.
Wednesday, September 19, 2012
Canon to Acquire I.R.I.S.
Canon, working through its subsidiary Canon Europe, has made a bid to acquire Belgium capture ISV and systems integrator I.R.I.S. The two companies have been partners since Feb. 2009, when Canon Europe became a reseller of I.R.I.S. products. A few months later, Canon followed-up by buying a 17% stake in I.R.I.S.
I.R.I.S. is probably best known in North America for its OCR/ICR software. Several big-name companies like Adobe, HP, and Evernote license I.R.I.S.'s technology in this area.
I.R.I.S. also has a batch capture product - which has its roots in software it formerly licensed to Kodak through an OEM agreement (Kodak Capture, the predecessor to Kodak's current Capture Pro software). In 2008, I.R.I.S. acquired German IDR ISV Docutec and markets a document classification and extraction product - IRISXtract, based on the Docutec technology. I.R.I.S recently ramped up its North American efforts around Xtract, which includes licensing Xtract to Salumatics, a Canadian outsourcing firm, that is using the technology to capture healthcare patient records.
I.R.I.S. has several other software products and some hardware, like mobile scanners and a pen scanner, as well. I.R.I.S. also has a ECM systems integration/professional services business that mainly operates in the Benelux region. This integration business has historically accounted for more than half the company's revenue.
For 2011, I.R.I.S. reported revenue roughly the equivalent of $158 million, but it also went through a reorganization last year. For the first half of 2012, I.R.I.S. revenue was down 33% to around $58 million, but its EDITDA (cash flow from operations) was actually improved over 2011.
Commented, Denis Hermesse, CFO I.R.I.S. Group, “We have seen a shift in our revenue mix with an increase in revenue from license, maintenance and services (including system performance and remote monitoring) and less hardware sales with low margin."
The deal
The offer Canon has made is for EUR 44.50 per share, or the equivalent of $92 million for the remaining 83% of I.R.I.S. This represents a 50% premium over what I.R.I.S. shares were trading for, before trading was suspended as the deal works itself through. It values I.R.I.S. at around $111 million, which is considerably less than the $184 million valuation related to Canon's $31 million investment in 2009.
In 2009, I.R.I.S. was coming off a 2008 in which it reported an EBITDA of Euro 9 million on revenue of Euro 108 million. Based on the first half, 2011 EDITDA projects to Euro 7 million on Euro 85 million.
Commented I.R.I.S. CEO Pierre de Muelenaere in a press release, “We are very pleased to have reached this important milestone for I.R.I.S. Group, and proud that Canon intends to bring our company within the Canon group. The entire board of I.R.I.S. Group fully supports this bid and we are committed to making this transition a success, which we believe will be to the benefit of our customers and all our stakeholders.”
For Canon, the move represents part of the overall trend of MFP manufacturers moving more toward software and solutions. Commented Rokus van Iperen, President & CEO, Canon EMEA, "Canon has identified business solutions and professional services as important focus areas for future growth and we believe this investment will bring long term opportunities to build on our success in the solutions and consultancy businesses to date. We will be working closely with I.R.I.S. Group, as a stand-alone company, to deliver more advanced solutions and services and greater customer value.”
For the record, "More acquisitions of Capture/DM/BPM ISVs by Hardware Vendors," was one of the six predictions for 2012-2013 I made at the Harvey Spencer Associated Capture Conference two weeks ago.
I.R.I.S. is probably best known in North America for its OCR/ICR software. Several big-name companies like Adobe, HP, and Evernote license I.R.I.S.'s technology in this area.
I.R.I.S. also has a batch capture product - which has its roots in software it formerly licensed to Kodak through an OEM agreement (Kodak Capture, the predecessor to Kodak's current Capture Pro software). In 2008, I.R.I.S. acquired German IDR ISV Docutec and markets a document classification and extraction product - IRISXtract, based on the Docutec technology. I.R.I.S recently ramped up its North American efforts around Xtract, which includes licensing Xtract to Salumatics, a Canadian outsourcing firm, that is using the technology to capture healthcare patient records.
I.R.I.S. has several other software products and some hardware, like mobile scanners and a pen scanner, as well. I.R.I.S. also has a ECM systems integration/professional services business that mainly operates in the Benelux region. This integration business has historically accounted for more than half the company's revenue.
For 2011, I.R.I.S. reported revenue roughly the equivalent of $158 million, but it also went through a reorganization last year. For the first half of 2012, I.R.I.S. revenue was down 33% to around $58 million, but its EDITDA (cash flow from operations) was actually improved over 2011.
Commented, Denis Hermesse, CFO I.R.I.S. Group, “We have seen a shift in our revenue mix with an increase in revenue from license, maintenance and services (including system performance and remote monitoring) and less hardware sales with low margin."
The deal
The offer Canon has made is for EUR 44.50 per share, or the equivalent of $92 million for the remaining 83% of I.R.I.S. This represents a 50% premium over what I.R.I.S. shares were trading for, before trading was suspended as the deal works itself through. It values I.R.I.S. at around $111 million, which is considerably less than the $184 million valuation related to Canon's $31 million investment in 2009.
In 2009, I.R.I.S. was coming off a 2008 in which it reported an EBITDA of Euro 9 million on revenue of Euro 108 million. Based on the first half, 2011 EDITDA projects to Euro 7 million on Euro 85 million.
Commented I.R.I.S. CEO Pierre de Muelenaere in a press release, “We are very pleased to have reached this important milestone for I.R.I.S. Group, and proud that Canon intends to bring our company within the Canon group. The entire board of I.R.I.S. Group fully supports this bid and we are committed to making this transition a success, which we believe will be to the benefit of our customers and all our stakeholders.”
For Canon, the move represents part of the overall trend of MFP manufacturers moving more toward software and solutions. Commented Rokus van Iperen, President & CEO, Canon EMEA, "Canon has identified business solutions and professional services as important focus areas for future growth and we believe this investment will bring long term opportunities to build on our success in the solutions and consultancy businesses to date. We will be working closely with I.R.I.S. Group, as a stand-alone company, to deliver more advanced solutions and services and greater customer value.”
For the record, "More acquisitions of Capture/DM/BPM ISVs by Hardware Vendors," was one of the six predictions for 2012-2013 I made at the Harvey Spencer Associated Capture Conference two weeks ago.
Wednesday, September 12, 2012
ABBYY Acquires Reseller Partner
ABBYY has acquired ECM systems integrator Digital Documents. D-Docs resells multiple ISV products including Hyland OnBase, EMC ApplicationXtender, and Open Text Alchemy on the ECM side, and ABBYY FlexiCapture and Cardiff's Teleform and LiquidOffice on the the capture side. ABBYY's plan is to enable D-Docs to continue to sell all these products - while adding the tagline "an ABBYY company" to its marketing materials.
D-Docs has some 250-300 customers in the U.S., and is especially strong in the healthcare and higher education spaces. It has less than 20 employees and has won multiple awards from its ISV partners throughout the years.
This is ABBYY USA's first acquisition and the Milpitas, CA-based recognition and document capture ISV hopes to mine D-Docs expertise to help it continue to built out its VAR channel.
D-Docs has some 250-300 customers in the U.S., and is especially strong in the healthcare and higher education spaces. It has less than 20 employees and has won multiple awards from its ISV partners throughout the years.
This is ABBYY USA's first acquisition and the Milpitas, CA-based recognition and document capture ISV hopes to mine D-Docs expertise to help it continue to built out its VAR channel.
Tuesday, September 04, 2012
Kofax Q4 Details
As expected, Kofax has posted a strong Q4 for its fiscal 2012. This included 17.2% growth in terms of organic constant currency for applications software-the company's core business. Applications software generated $30.2 million for the quarter and software licensing overall was about 50% of Kofax's overall revenue of $75.3 million. To give you an idea of what positive trend this is, for the fiscal year 2012 (including Q4), software licensing made up just 45% of overall revenue.
Commented CEO Reynolds Bish in a press release, "“Our fourth quarter produced strong results, with software license revenues, service revenues and revenues in all geographic regions, our core capture business and acquired businesses being equal to or greater than our expectations. This allowed us to meet the guidance we had provided and realize record total revenues and Adjusted EBITDA for the fiscal year. In light of our transition from focusing on EBITA to Adjusted EBITDA and for purposes of clarity, during fiscal year 2012 we achieved an EBITA of $42.0 million compared to $40.2 million in fiscal year 2011.”
Good stuff.
For fiscal 2013 Bish is projecting "mid to high single digit total revenue growth on a constant currency basis and an adjusted EBITDA margin of at least that reported in fiscal year 2012."
Two geographic notes:
1. EMEA saw the strongest growth in Q4 with a 53.2% growth in software licenses contributing to $30 million in total revenue.
2. Kofax continues to struggle to gain a foothold in Asia-Pac, generating just $5.4 million in revenue for the quarter - a decline of 27% over fiscal Q4 2011.
For the second half of FY2012, Kofax reported 56% of application software license sales came through channel partners, which is pretty close the mix Bish envisioned when he took over the company.
Kofax released its results on Monday (a holiday here in the States) and its stock share price seemed to dip slightly before recovering today.
Commented CEO Reynolds Bish in a press release, "“Our fourth quarter produced strong results, with software license revenues, service revenues and revenues in all geographic regions, our core capture business and acquired businesses being equal to or greater than our expectations. This allowed us to meet the guidance we had provided and realize record total revenues and Adjusted EBITDA for the fiscal year. In light of our transition from focusing on EBITA to Adjusted EBITDA and for purposes of clarity, during fiscal year 2012 we achieved an EBITA of $42.0 million compared to $40.2 million in fiscal year 2011.”
Good stuff.
For fiscal 2013 Bish is projecting "mid to high single digit total revenue growth on a constant currency basis and an adjusted EBITDA margin of at least that reported in fiscal year 2012."
Two geographic notes:
1. EMEA saw the strongest growth in Q4 with a 53.2% growth in software licenses contributing to $30 million in total revenue.
2. Kofax continues to struggle to gain a foothold in Asia-Pac, generating just $5.4 million in revenue for the quarter - a decline of 27% over fiscal Q4 2011.
For the second half of FY2012, Kofax reported 56% of application software license sales came through channel partners, which is pretty close the mix Bish envisioned when he took over the company.
Kofax released its results on Monday (a holiday here in the States) and its stock share price seemed to dip slightly before recovering today.
Friday, August 31, 2012
A Data Capture Systems Book Review
Yes, Dr. K. Bradley Paxton of ADI (for Advanced Document Imaging) has written a fairly comprehensive book on implementing and maintaining forms processing systems. Paxton spent 32 years at Kodak and is probably best known in our industry for his work encouraging the U.S. Census Bureau to adopt digital imaging technology. He has plenty of experience in our market and it is certainly leveraged in this comprehensive book.
Here's my complete review of his book on the Amazon page. The title is Handprint Data Capture in Forms Processing: A Systems Approach, but it's really about automating any type of document capture, from OMR to OCR to handprint. Paxton offers plenty of sound advice on how to really make your system hum - and then how to make adjustments to help it keep humming going forward.
As I say in the review, some of the statistical formulas went right over my head, but there is plenty of valuable stuff in there. It's probably the most comprehensive, neutral (meaning non-vendor) piece I've ever read on implementing automated data capture for documents. Can't see how this could not provide an ROI for anyone doing any volume of capture.
Here's my complete review of his book on the Amazon page. The title is Handprint Data Capture in Forms Processing: A Systems Approach, but it's really about automating any type of document capture, from OMR to OCR to handprint. Paxton offers plenty of sound advice on how to really make your system hum - and then how to make adjustments to help it keep humming going forward.
As I say in the review, some of the statistical formulas went right over my head, but there is plenty of valuable stuff in there. It's probably the most comprehensive, neutral (meaning non-vendor) piece I've ever read on implementing automated data capture for documents. Can't see how this could not provide an ROI for anyone doing any volume of capture.
Wednesday, August 29, 2012
Why Sale is Good for Kodak DI
Over the past year, I have more than one conversation with people concerned that Kodak could potentially be using profits from its Document Imaging business to fund its money-losing print ventures. I'm not saying this was happening, as Kodak DI continues to invest in new technology and is even holding a fairly large industry event next month. But, there were clearly concerns that Kodak corporate's money losing ways could eventually drag down DI, which by all accounts was a profitable and growing business.
Here are some facts: In a "public lender presentation" put out by Kodak earlier this year, "document scanners" were listed as one of three core businesses (along with "retail systems solutions" and "digital plates") that generated $214 million in profits in 2011. Kodak also listed four growth businesses, consumer inkjet, digital printing solutions, workflow software and services, and packaging solutions, that combined to lose $415 million in 2011. There were also a number of "manage for cash/value" entities that pretty much broke even in 2011.
Basically, at that time that presentation was published, it appeared Kodak's strategy was to fund the "growth" entities with profits from the "core businesses." Of course, this is not really that attractive a proposition for a business unit like DI, which certainly considers itself a growth business as well. This is one reason why a sale is attractive to DI.
Here's a quote from Dolores Kruchten, who has spent many years in management at Kodak DI, which I thought was pretty telling. “From Kodak DI’s view, it’s business as usual, with the caveat that we are very excited about working with a potential buyer and really being in a position where DI is a core focus of whatever business it ends up being part of going forward.”
As for Kodak corporate, I really don't understand the production print market, so, I guess I really don't understand its strategy. I'll just leave it at that.
Of course, I probably should point out that the bankruptcy and accompanying re-org will likely enable DI to shed some of that onerous pension/retirement obligations that had been a drawback to potential acquirers in the past. This is good for the health of DI as well.
Here are some facts: In a "public lender presentation" put out by Kodak earlier this year, "document scanners" were listed as one of three core businesses (along with "retail systems solutions" and "digital plates") that generated $214 million in profits in 2011. Kodak also listed four growth businesses, consumer inkjet, digital printing solutions, workflow software and services, and packaging solutions, that combined to lose $415 million in 2011. There were also a number of "manage for cash/value" entities that pretty much broke even in 2011.
Basically, at that time that presentation was published, it appeared Kodak's strategy was to fund the "growth" entities with profits from the "core businesses." Of course, this is not really that attractive a proposition for a business unit like DI, which certainly considers itself a growth business as well. This is one reason why a sale is attractive to DI.
Here's a quote from Dolores Kruchten, who has spent many years in management at Kodak DI, which I thought was pretty telling. “From Kodak DI’s view, it’s business as usual, with the caveat that we are very excited about working with a potential buyer and really being in a position where DI is a core focus of whatever business it ends up being part of going forward.”
As for Kodak corporate, I really don't understand the production print market, so, I guess I really don't understand its strategy. I'll just leave it at that.
Of course, I probably should point out that the bankruptcy and accompanying re-org will likely enable DI to shed some of that onerous pension/retirement obligations that had been a drawback to potential acquirers in the past. This is good for the health of DI as well.
Thursday, August 23, 2012
Kodak DI For Sale
Not exactly sure of the strategy behind this, but here's my guess:
1. Document imaging is not printing, so it's not core to Kodak's future direction
2. Kodak is not getting as much money as it hope from the sale of the digital imaging patent portfolio, so they need to raise some additional money to pay off debts
3. Kodak Document Imaging (including the service business) is a healthy, profitable entity that Kodak can get $1 billion? for.
What do you think?
From a press release that was issued today, ".... [Kodak] has initiated sale processes for its market-leading Personalized Imaging and Document Imaging businesses."
Also from the press release: “The initiation of a process to sell the Personalized Imaging and Document Imaging businesses is an important step in our company’s reorganization to focus our business on the commercial markets and enable Kodak to accelerate its momentum toward emergence,” said Antonio M. Perez, Chairman and CEO.
"Kodak said it would move forward as quickly as possible and has targeted completing these transactions in the first half of 2013."
So, who are the potential buyers?
1. Document imaging is not printing, so it's not core to Kodak's future direction
2. Kodak is not getting as much money as it hope from the sale of the digital imaging patent portfolio, so they need to raise some additional money to pay off debts
3. Kodak Document Imaging (including the service business) is a healthy, profitable entity that Kodak can get $1 billion? for.
What do you think?
From a press release that was issued today, ".... [Kodak] has initiated sale processes for its market-leading Personalized Imaging and Document Imaging businesses."
Also from the press release: “The initiation of a process to sell the Personalized Imaging and Document Imaging businesses is an important step in our company’s reorganization to focus our business on the commercial markets and enable Kodak to accelerate its momentum toward emergence,” said Antonio M. Perez, Chairman and CEO.
"Kodak said it would move forward as quickly as possible and has targeted completing these transactions in the first half of 2013."
So, who are the potential buyers?
Study Exposes the Efficiency of Paper
Yes, I know that sounds counter-intuitive. After all, the tagline to my newsletter is "Business Trends on Converting Paper Processes to Electronic Ones." And, why would we want to go through all the trouble doing that if not to make the processes more efficient. Hold on a minute, and I'll explain.
Here's a quote from a recent IDC white paper commissioned by Ricoh, entitled, It’s Worse than You Think: Poor Document Processes Lead to Significant Business Risk. Discussing the results of a survey on ineffective document processes, "The least effective processes are also the least paper based. This exposes the myth that simply driving paper out of processes necessarily makes them more efficient."
Basically, I think we all understand the second part - electronifying a bad processes doesn't necessarily improve it, it just codifies it. But, read that first sentence again. It indicates that the paper-based processes are actually more effective than the electronic ones. To me, this could be great marketing material for the document imaging industry. Logistically, it would follow maybe eliminating paper processes is not the most efficient route. Rather, improving them, through strategic capture might be.
Bottom line: In many cases paper processes are more efficient than electronic ones, so why try and replace them? Why not just improve them through document imaging? Does that make sense?
Here's a quote from a recent IDC white paper commissioned by Ricoh, entitled, It’s Worse than You Think: Poor Document Processes Lead to Significant Business Risk. Discussing the results of a survey on ineffective document processes, "The least effective processes are also the least paper based. This exposes the myth that simply driving paper out of processes necessarily makes them more efficient."
Basically, I think we all understand the second part - electronifying a bad processes doesn't necessarily improve it, it just codifies it. But, read that first sentence again. It indicates that the paper-based processes are actually more effective than the electronic ones. To me, this could be great marketing material for the document imaging industry. Logistically, it would follow maybe eliminating paper processes is not the most efficient route. Rather, improving them, through strategic capture might be.
Bottom line: In many cases paper processes are more efficient than electronic ones, so why try and replace them? Why not just improve them through document imaging? Does that make sense?
Wednesday, August 22, 2012
Forrester Capture Report
Has anyone seen this new Forrester Wave report on Multi-Channel Capture? Kofax, which is absolutely the leader, top and to the right with EMC Captiva slightly behind, is making the report available if you register. There is also an AIIM Webinar scheduled for next week.
Anyhow, the report has caused some controversy in the industry. Most obviously, there are only nine vendors ranked, when seriously I think there are about 100 competing in the document capture software space - not to mention the "multi-channel" capture market, which would seem to bring even more ISVs into the mix.
I'll start off by saying that I like the term "multi-channel capture" as a moniker that identifies where the industry is headed. Automating the capture of data from paper documents, while greatly increasing efficiencies, is not enough anymore as paper use declines and new forms of electronic input emerge. I also like Forrester's stressing the analytics is going to become an increasingly important part of this market going forward. I'm not sure they utilizing the same framing of "analytics" that I would, but I think their concepts in this area are strong at least.
On the flip side, ranking only eight vendors seems like a great disservice. I mean they left out clear market leaders like Nuance and ReadSoft, while ranking their competitors like NSi, IteSoft, Brainware, and TIS. Not sure of the rhyme or reason behind the vendor choices although Forrester attempts to link it to customer demand. Some speculation is that Forrester's background is in ECM and not data capture, so maybe their choices were influenced by that. Either way, I think the number of vendors included comes up way short.
I'll have some more details in an upcoming premium issue, but as a word of warning, here's what one ISV (whose company was ranked) said to me regarding the report: "Something like this is supposed to help clear up confusion in the market for end users. This report only adds to it."
Anyhow, the report has caused some controversy in the industry. Most obviously, there are only nine vendors ranked, when seriously I think there are about 100 competing in the document capture software space - not to mention the "multi-channel" capture market, which would seem to bring even more ISVs into the mix.
I'll start off by saying that I like the term "multi-channel capture" as a moniker that identifies where the industry is headed. Automating the capture of data from paper documents, while greatly increasing efficiencies, is not enough anymore as paper use declines and new forms of electronic input emerge. I also like Forrester's stressing the analytics is going to become an increasingly important part of this market going forward. I'm not sure they utilizing the same framing of "analytics" that I would, but I think their concepts in this area are strong at least.
On the flip side, ranking only eight vendors seems like a great disservice. I mean they left out clear market leaders like Nuance and ReadSoft, while ranking their competitors like NSi, IteSoft, Brainware, and TIS. Not sure of the rhyme or reason behind the vendor choices although Forrester attempts to link it to customer demand. Some speculation is that Forrester's background is in ECM and not data capture, so maybe their choices were influenced by that. Either way, I think the number of vendors included comes up way short.
I'll have some more details in an upcoming premium issue, but as a word of warning, here's what one ISV (whose company was ranked) said to me regarding the report: "Something like this is supposed to help clear up confusion in the market for end users. This report only adds to it."
Thursday, August 16, 2012
Dicom and KLake Partnership Paying Early Dividends
Sounds like Dicom's partnership with KnowledgeLake is off to a good start. Today, the European value-added document imaging distributor "reports a consistently growing demand for products and solutions from KnowledgeLake Inc." [Click for press release.] The companies have been working together for almost a year. It was at last year's Sept. DMS show that Dicom announced it would act as KnowledgeLake's distributor for the EMEA territory.
KnowledgeLake is an ISV that specializes in software for document imaging enabling SharePoint. It has grown its U.S. business primarily through direct sales and a handful of resellers. The EMEA business is being pushed primarily through Dicom's extensive reseller channel. KnowledgeLake had one of the first software products added to the Dicom porfolio in the wake of the distributor's splitting with Kofax.
According to today's press release, "Since September 2011, DICOM was successful in closing a whole series of KnowledgeLake partnership agreements with system integrators in Germany, Switzerland, the UK, Netherlands, Denmark, Nigeria and South Africa and managed to win a significant number of projects throughout EMEA. In addition, DICOM also reports a strong pipeline for the month ahead."
According to Joachim Froning, CEO and co-owner of DICOM, "We have been able to draw to the attention of system integrators and VARs in the ECM- as well as the MS SharePoint and Dynamics space to KnowledgeLake. Amongst already signed partnership agreements are renowned integrators like SP Integration, COI, Data One, Sword, Informed Consulting, Innobit, Intervate, FOXit, iSPartners, Infographic and ProActive, just to name a few."
KnowledgeLake is an ISV that specializes in software for document imaging enabling SharePoint. It has grown its U.S. business primarily through direct sales and a handful of resellers. The EMEA business is being pushed primarily through Dicom's extensive reseller channel. KnowledgeLake had one of the first software products added to the Dicom porfolio in the wake of the distributor's splitting with Kofax.
According to today's press release, "Since September 2011, DICOM was successful in closing a whole series of KnowledgeLake partnership agreements with system integrators in Germany, Switzerland, the UK, Netherlands, Denmark, Nigeria and South Africa and managed to win a significant number of projects throughout EMEA. In addition, DICOM also reports a strong pipeline for the month ahead."
According to Joachim Froning, CEO and co-owner of DICOM, "We have been able to draw to the attention of system integrators and VARs in the ECM- as well as the MS SharePoint and Dynamics space to KnowledgeLake. Amongst already signed partnership agreements are renowned integrators like SP Integration, COI, Data One, Sword, Informed Consulting, Innobit, Intervate, FOXit, iSPartners, Infographic and ProActive, just to name a few."
Wednesday, August 15, 2012
Thoughts on Parascript/AIIM Forms Processing Study & White Paper
Lot of interesting information in a recent study conducted by AIIM and sponsored by Parascript.
Parascript develops a slew of recognition technology including handprint and cursive recognition. Not surprisingly, a follow-up article written by Parascript's Don Dew highlights some of the shortcomings in adoption of handprint/cursive recognition. According to Dew, "In most organizations, hand-written fields are prevalent on a significant number of forms. 42% of respondents indicated they have hand-written data fields on half or more of their forms. In addition to being prevalent, these hand-written forms are also important to the efficiency of the business process. 40% of respondents say they are quite important; 20% say they play a key role."
"However, many organizations are not taking advantage of this information. 88% of respondents say they scan forms, but only 32% say they perform text recognition to automatically make that data readily available for use in their organizations. The majority of respondents (55%) report they scan images and manually re-key the data as part of their workflow."
Of course, this is where Parascript's technology could come in, or, the crowdsourcing data-entry solutions from companies like virtualsolutions and Captricity, which were featured in our last premium issue. Some combination of the two may actually form the most efficient solution.
Another interesting point made in the study is that users cited a multitude of forms as the number one reason that they are not using forms processing technology - in other words, they feel the templates are too hard to set up. This should be interesting news to companies like ITyX, a German artificial intelligence vendor that DIR was recently introduced to.
Anyhow, there is a lot of interesting stuff in this white paper about forms processing adoption, what end users are implementing it for, and why they are not in certain areas. The bottom line to me seems to be that parochial/departmental management of many forms capture operations prevents users from looking at the top tier capture automation solutions out there. They just don't have the bandwidth to consider the cutting edge technology that is most often included in enterprise capture applications. SaaS/Cloud services may prove to be the way around this.
Parascript develops a slew of recognition technology including handprint and cursive recognition. Not surprisingly, a follow-up article written by Parascript's Don Dew highlights some of the shortcomings in adoption of handprint/cursive recognition. According to Dew, "In most organizations, hand-written fields are prevalent on a significant number of forms. 42% of respondents indicated they have hand-written data fields on half or more of their forms. In addition to being prevalent, these hand-written forms are also important to the efficiency of the business process. 40% of respondents say they are quite important; 20% say they play a key role."
"However, many organizations are not taking advantage of this information. 88% of respondents say they scan forms, but only 32% say they perform text recognition to automatically make that data readily available for use in their organizations. The majority of respondents (55%) report they scan images and manually re-key the data as part of their workflow."
Of course, this is where Parascript's technology could come in, or, the crowdsourcing data-entry solutions from companies like virtualsolutions and Captricity, which were featured in our last premium issue. Some combination of the two may actually form the most efficient solution.
Another interesting point made in the study is that users cited a multitude of forms as the number one reason that they are not using forms processing technology - in other words, they feel the templates are too hard to set up. This should be interesting news to companies like ITyX, a German artificial intelligence vendor that DIR was recently introduced to.
Anyhow, there is a lot of interesting stuff in this white paper about forms processing adoption, what end users are implementing it for, and why they are not in certain areas. The bottom line to me seems to be that parochial/departmental management of many forms capture operations prevents users from looking at the top tier capture automation solutions out there. They just don't have the bandwidth to consider the cutting edge technology that is most often included in enterprise capture applications. SaaS/Cloud services may prove to be the way around this.
Tuesday, August 07, 2012
New Tweets: ReadSoft Hire, DocuWare Move
If you're not following us on Twitter @DIREditor, please do. As I wrote in a recent e-mailer, it's a great way for me to quickly and efficiently distribute links to relevant news stories, like these two the moved today:
- Former Kodak, Kofax, and Cranel sales executive Todd LeVeque has been named director of channel sales at ReadSoft. According to Bob Fresneda, president of ReadSoft North America, LeVeque will be spearheading ReadSoft's recently launched cloud/SaaS efforts in the U.S.
- DocuWare has moved into a larger U.S. headquarters located at Stewart International Airport in Orange County, New York. The location is not far from DocuWare's former U.S. offices in Newburgh, but, according the press release offers "a new, larger, state-of-the-art office space." With a focus on selling ECM software through MFP dealers DocuWare has experienced an average growth rate of about 20% year over year for the past several years. The German-based company also recently took on some funding, which is being used to help it increase its sales staff and accelerate its growth.
Subscribe to:
Posts (Atom)
